Travel Customer Service

Kim Luxe Travel; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote position

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Job summary

A leading travel agency based in the United States is seeking a Travel Customer Service professional to support clients before, during, and after their trips. This fully remote role focuses on delivering outstanding customer care, managing travel requests, and ensuring a smooth experience for every traveler. Ideal candidates possess strong communication skills and a customer-first mindset. The position offers flexible hours, ongoing support, and access to exclusive travel benefits.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Ability to manage multiple requests simultaneously.
• Comfortable with technology and new systems.

Responsibilities

• Communicate with clients to answer questions and provide assistance.
• Manage booking updates, cancellations, and special needs.
• Proactively check in with clients to confirm details.

Skills

Strong communication

Customer-first mindset

Organizational skills

Adaptability to new tools

Passion for travel

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture