Travel Customer Service

Kim Luxe Travel; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Career growth opportunities

Collaborative team culture

Training and ongoing support

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients with their travel needs before, during, and after their trips. This fully remote role involves communicating with clients, managing bookings, and ensuring the best possible travel experience. Ideal candidates should possess strong communication skills, experience in customer service (preferably in travel), and a passion for helping clients. The position offers flexibility, training, and access to exclusive travel benefits.

Qualifications

• Experience in customer service, especially in travel or hospitality.
• Ability to manage multiple requests efficiently.
• Passion for travel and client satisfaction.

Responsibilities

• Communicate with clients through various channels.
• Manage bookings and travel-related requests.
• Provide accurate information about destinations and procedures.
• Proactively check in with clients and resolve issues.

Skills

Strong communication

Customer-first mindset

Tech-savvy

Organizational skills

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture