Travel Coordinator for Ministry Operations

Kwfc Radio Station; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Convoy of Hope is seeking a Travel Coordinator to provide administrative support for the travel team and coordinate domestic travel arrangements. You will assist with bookings, traveler support, documentation, and day-to-day tasks to ensure efficient ministry-focused travel services.

The role requires strong organizational and communication skills, familiarity with Google Workspace and MS Office, and the ability to learn Sabre and COH systems.

Qualifications

• Two years’ experience in administrative support is required.
• Three years’ experience in customer service/hospitality is preferred.
• One year booking travel is preferred.
• A bachelor's degree in a related field is preferred; a high school diploma or equivalent is required.

Responsibilities

• Provides general administrative support for travel team, including document preparation, data entry, scheduling, filing, reporting, and special projects.
• Reconciles travel credit card statements and maintains travel reporting and records.
• Collects, reviews, and processes travel forms, travel insurance, background checks, and other required travel documentation.
• Coordinates direct billing with approved hotel partners, assists with tracking unused ticket credits, supplier invoices, commissions, and other travel-related reporting.
• Maintains traveler profiles, travel records, online booking tools, and other travel management systems.
• Assists with booking domestic travel, including airfare, hotels, rental cars, and other travel arrangements in accordance with organizational travel policies.
• Provides excellent customer service by assisting travelers with reservations, itinerary changes, cancellations, travel disruptions, and general travel inquiries.
• Assists with emergency travel requests and after-hours travel coordination as needed.
• Maintains accuracy, confidentiality, and professionalism when handling sensitive traveler and organizational information.
• Attends industry/system trainings as needed.
• Fulfills all other duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Confidentiality

Independence

Teamwork

Learning systems

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Sabre

Monday.com

Job description

Convoy of Hope is seeking a Travel Coordinator to provide administrative support for the travel team and coordinate domestic travel arrangements. You will assist with bookings, traveler support, documentation, and day-to-day tasks to ensure efficient ministry-focused travel services.

The role requires strong organizational and communication skills, familiarity with Google Workspace and MS Office, and the ability to learn Sabre and COH systems.