Travel Coordinator

IMB (International Mission Board); Rockville (VA); Hybrid; USD 67,538,000 - 79,457,000; Full time

Benefits offered by this job

Medical insurance

Disability & life insurance

403(b) Retirement Plan

Paid time off

Holidays and leave

Job summary

IMB (International Mission Board) seeks a Travel Coordinator to manage domestic and international travel for staff, events, and field deployments. You will book, ticket, and track trips while ensuring compliance with travel policies and delivering excellent service.

The role requires GDS and OBT proficiency, strong organizational skills, and experience in nonprofit or mission travel. Hybrid work after training and competitive benefits are offered.

Qualifications

• Proficiency in Sabre or another GDS is required.
• Familiarity with Concur or another corporate online booking tool (OBT) is required.
• Experience in corporate, agency, nonprofit, or mission travel preferred.
• Knowledge of domestic and international travel procedures.
• Strong organisational skills with exceptional attention to detail and follow-through.
• Ability to manage changing priorities while maintaining accuracy and quality of service.
• Calm, thoughtful decision-making and problem-solving under pressure.
• Excellent written and verbal communication skills.
• Strong working knowledge of world geography and international travel routing.
• Awareness of geopolitical conditions and how global events may impact travel planning and traveler readiness.
• Sensitivity to cultural differences and organisational values when supporting travelers and families.
• Proficiency with Microsoft Office applications.
• Experience coordinating group, event, or conference travel, preferred
• Experience with international travel documentation and visa-related travel, preferred.
• Experience supporting travelers in a nonprofit, ministry, or mission-focused, environment, preferred.

Responsibilities

• Book, ticket, and manage domestic and international travel reservations.
• Support newly appointed personnel from appointment through travel to the field.
• Coordinate travel for organisational meetings, conferences, orientations, and special events.
• Assist travelers with itinerary planning, travel documentation, and travel-related questions.
• Monitor and resolve travel disruptions, schedule changes, and itinerary issues.
• Provide travel support for assigned transient and regional travel requests.
• Maintain accurate travel records and ensure compliance with travel policies and procedures.
• Collaborate with internal stakeholders, travelers, and travel suppliers to support travel needs.

Skills

Sabre/GDS

Concur/OBT

Travel coordination

Communication

Attention to detail

Geography knowledge

Cultural awareness

Problem solving

Microsoft Office

Group travel coordination

Visa documentation experience

Nonprofit travel experience

Tools

Sabre

Concur

Job description

Are you a detail-oriented travel professional who thrives in a fast-paced environment? As a Travel Coordinator, you'll manage complex travel arrangements, support travelers through every stage of their journey, and play a key role in delivering outstanding service across the organization.

Location: Rockville, VA

Schedule: Full-time, Hybrid after training period

Compensation: $23.57-27.73 per hour*

The Travel Coordinator supports travel operations for newly appointed personnel, organisational events, and other assigned travel activities. This position is responsible for booking and managing domestic and international travel arrangements, assisting travelers throughout the travel process, and providing excellent customer service while ensuring compliance with organisational travel policies.

Responsibilities

• Book, ticket, and manage domestic and international travel reservations.
• Support newly appointed personnel from appointment through travel to the field.
• Coordinate travel for organisational meetings, conferences, orientations, and special events.
• Assist travelers with itinerary planning, travel documentation, and travel-related questions.
• Monitor and resolve travel disruptions, schedule changes, and itinerary issues.
• Provide travel support for assigned transient and regional travel requests.
• Maintain accurate travel records and ensure compliance with travel policies and procedures.
• Collaborate with internal stakeholders, travelers, and travel suppliers to support travel needs.

Qualifications

• Proficiency in Sabre or another Global Distribution System (GDS) is required.
• Familiarity with Concur or another corporate online booking tool (OBT) is required.
• Experience in corporate, agency, nonprofit, or mission travel preferred.
• Knowledge of domestic and international travel procedures.
• Strong organisational skills with exceptional attention to detail and follow-through.
• Ability to manage changing priorities while maintaining accuracy and quality of service.
• Calm, thoughtful decision-making and problem-solving under pressure.
• Excellent written and verbal communication skills.
• Strong working knowledge of world geography and international travel routing.
• Awareness of geopolitical conditions and how global events may impact travel planning and traveler readiness.
• Sensitivity to cultural differences and organisational values when supporting travelers and families.
• Proficiency with Microsoft Office applications.
• Experience coordinating group, event, or conference travel, preferred
• Experience with international travel documentation and visa-related travel, preferred.
• Experience supporting travelers in a nonprofit, ministry, or mission-focused, environment, preferred.

Benefits & Perks

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here.
• This range represents a good faith estimate of compensation that IMB reasonably expects to offer at the time of posting. This range reflects base compensation only and does not include the value of IMB’s comprehensive benefits, which are described further below. Final base compensation may be informed by individualized factors, including experience, qualifications, and unique skills that are expected to impact the individual’s contribution to the role. IMB is not responsible for omissions or alterations to this information in third-party job postings.

Worker Type: Employee

Regular

Time Type: Full time