Gift Care Coordinator

IMB (International Mission Board); Richmond (VA); On-site; USD 32,470 - 38,200; Full time

Benefits offered by this job

Medical insurance

403(b) Retirement Plan Savings

Volunteer Mission Trip Benefits

Access to tuition discounts

21 days of paid time off

Job summary

IMB (International Mission Board) is seeking a detail-oriented Gift Care Coordinator at their Richmond, VA headquarters. This full-time position involves overseeing donor inquiries, managing gift allocations, and ensuring all gifts are processed accurately.

The ideal candidate will have a strong background in donor relations, excellent communication skills, and proficiency in CRM systems. A comprehensive benefits package is offered, including medical insurance and a retirement plan.

Qualifications

• Minimum of 2 years of relevant experience in donor relations or administrative support.
• Ability to manage multiple priorities effectively.
• Demonstrated ability to handle confidential information.

Responsibilities

• Serve as the primary point of contact for donor inquiries.
• Oversee gift import and allocation within the Virtuous CRM.
• Prepare acknowledgment letters and tax receipts.
• Engage donors through gratitude calls and meaningful follow-up.
• Maintain accurate donor records within the CRM system.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Analytical skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems (Virtuous or similar)

Microsoft Office applications

Job description

Are you detail-oriented with a heart for service? Join IMB as a Gift Care Coordinator, where you’ll play a key role in connecting generosity to mission impact.

Location: Richmond, VA (Headquarters)

Schedule: Full-Time

Compensation: $23.57-$27.73 per hour*

The Gift Care Coordinator plays a vital role in advancing IMB’s mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position seamlessly blends administrative expertise with relational excellence, serving as a key point of contact for donors while supporting the internal processes that enable efficient, mission-aligned gift management.

Responsibilities

• Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance
• Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies
• Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism
• Monitor donor inboxes and maintain communications that reflect IMB’s values and commitment to excellence
• Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership
• Support stewardship initiatives and collaborate with internal teams to enhance the donor experience
• Maintain accurate, up-to-date donor records within the CRM system
• Generate reports and support data analysis efforts to inform strategic stewardship decisions
• Ensure data integrity and proper documentation throughout the gift lifecycle
• Partner cross-functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing
• Contribute to a collaborative and high-performing culture within Ministry Advancement

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field
• Strong communication, interpersonal, and problem-solving skills
• Exceptional attention to detail and the ability to manage multiple priorities effectively
• Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong analytical capabilities, including experience with reporting and data interpretation

Benefits & Perks

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here.
• This range represents a good faith estimate of compensation that IMB reasonably expects to offer at the time of posting. This range reflects base compensation only and does not include the value of IMB’s comprehensive benefits, which are described further below. Final base compensation may be informed by individualized factors, including experience, qualifications, and unique skills that are expected to impact the individual’s contribution to the role. IMB is not responsible for omissions or alterations to this information in third-party job postings.

Worker Type

Employee
Regular

Time Type

Full time