Travel Consultant Tuscan

The Gypsy Travel; Tucson (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Growth opportunities

Travel perks

Positive team culture

Job summary

The Gypsy Travel & Cruise is seeking a motivated customer service specialist to join its growing Tucson team. You will respond to inquiries, help clients arrange flights, hotels, and travel packages, and ensure every booking is accurate and stress-free.

Ideal candidates bring strong communication, organizational skills, and a true passion for travel. Training is provided, with opportunities to grow within the company and enjoy travel perks, discounts, and a positive, collaborative team culture.

Qualifications

• Experience in customer service, preferably in travel.
• Ability to learn and adapt quickly.
• Excellent communication and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Comfortable using booking systems and social media for inquiries.
• Experience with travel sales or upselling is a plus.

Responsibilities

• Respond to inquiries via phone, email, and social media promptly.
• Assist clients with booking flights, hotels, and packages.
• Resolve issues with a positive attitude.
• Maintain accurate client records and booking details.
• Provide tailored travel recommendations.
• Follow up with clients before and after trips.
• Collaborate with team to deliver excellent service.

Skills

Customer service

Client relationships

Communication skills

Organizational skills

Problem solving

Tech-savvy

Sales skills

Travel knowledge

Tools

Booking systems

Social media platforms

Expedia

Amadeus

CRM software

Job description

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. With a focus on delivering seamless travel planning, the company offers a wide range of travel services, including reservations, car rentals, and custom travel arrangements. Known for its reliability and commitment to customer satisfaction, The Gypsy Travel & Cruise serves as a trusted partner for those seeking memorable journeys. Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is both enjoyable and stress-free.

Role Description:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Qualifications:

• Ability to be trainable
• Strong Customer Service and Client Relationship Management skills
• Sales skills with an ability to identify and meet clients' travel requirements
• Excellent communication and organizational skills
• Previous customer service experience (travel industry experience is a plus)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Organized and detail-oriented
• Comfortable using computers, booking systems, and social media platforms
• Passion for travel and helping others

Preferred Skills:

• Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.)
• Sales or upselling experience
• Ability to multitask in a fast-paced environment

What we offer:

• Flexible work environment
• Opportunity to grow within the company
• Travel perks and industry discounts (if applicable)
• Supportive and positive team culture