Travel Advisor-COS

The Gypsy Travel; Colorado Springs (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Opportunity to grow within the company

Travel perks and industry discounts

Supportive and positive team culture

Job summary

The Gypsy Travel & Cruise is a growing travel agency that specializes in creating personalized journeys and exceptional service for clients. This role focuses on handling inquiries, guiding travel bookings, and delivering solutions with a positive attitude.

You will maintain client records, offer tailored recommendations, and collaborate with teammates to ensure each trip is smooth, enjoyable, and stress-free for customers in a fast-paced environment.

Qualifications

• Experience in customer service, preferably in travel or hospitality sectors.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to organize details and maintain accurate client records.
• Comfortable using computers, booking systems, and social media for customer engagement.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Communication

Sales

Organizational skills

Problem-solving

CRM familiarity

Team collaboration

Attention to detail

Tech-savvy

Travel industry experience (plus)

Tools

Booking systems

Social media platforms

Job description

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. With a focus on delivering seamless travel planning, the company offers a wide range of travel services, including reservations, car rentals, and custom travel arrangements. Known for its reliability and commitment to customer satisfaction, The Gypsy Travel & Cruise serves as a trusted partner for those seeking memorable journeys. Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is both enjoyable and stress-free.

Role Description:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Qualifications:

• Ability to be trainable
• Strong Customer Service and Client Relationship Management skills
• Sales skills with an ability to identify and meet clients' travel requirements
• Excellent communication and organizational skills
• Previous customer service experience (travel industry experience is a plus)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Organized and detail-oriented
• Comfortable using computers, booking systems, and social media platforms
• Passion for travel and helping others

Preferred Skills:

• Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.)
• Sales or upselling experience
• Ability to multitask in a fast-paced environment

What we offer:

• Flexible work environment
• Opportunity to grow within the company
• Travel perks and industry discounts (if applicable)
• Supportive and positive team culture