Travel Consultant

The Gypsy Travel; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Travel perks

Job summary

The Gypsy Travel & Cruise is seeking a customer service oriented professional to support clients with travel bookings, inquiries, and post-trip follow-ups. You will assist with flights, hotels, and packages while maintaining accurate client records.

Ideal candidates have strong communication and organizational skills, experience in customer service, and a passion for travel. Flexible work environment and opportunities for growth are offered.

Qualifications

• Excellent communication and organizational skills
• Strong customer service and client relationship management abilities
• Sales skills with ability to identify and meet clients' travel requirements
• Experience with booking systems or travel platforms is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Skills

Customer Service

CRM

Sales

Communication

Organization

Travel industry experience

Tools

Booking systems

Social media platforms

Job description

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. With a focus on delivering seamless travel planning, the company offers a wide range of travel services, including reservations, car rentals, and custom travel arrangements. Known for its reliability and commitment to customer satisfaction, The Gypsy Travel & Cruise serves as a trusted partner for those seeking memorable journeys. Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is both enjoyable and stress-free.

Role Description:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Qualifications:

• Ability to be trainable
• Strong Customer Service and Client Relationship Management skills
• Sales skills with an ability to identify and meet clients' travel requirements
• Excellent communication and organizational skills
• Previous customer service experience (travel industry experience is a plus)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Organized and detail-oriented
• Comfortable using computers, booking systems, and social media platforms
• Passion for travel and helping others

Preferred Skills:

• Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.)
• Sales or upselling experience
• Ability to multitask in a fast-paced environment

What we offer:

• Flexible work environment
• Opportunity to grow within the company
• Travel perks and industry discounts (if applicable)
• Supportive and positive team culture

How To Apply:

Send your resume and a short introduction about why you would be a good fit for us.