Travel Consultant II– Chat

American Express Global Business Travel; United States; Remote; USD 39.000 - 73.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Career growth opportunities

Zusammenfassung

American Express Global Business Travel is seeking an experienced Travel Consultant to assist travelers via chat, book and adjust domestic and international travel, and resolve issues in real time.

The role requires GDS experience (Sabre), 3+ years in travel consulting, and a customer-focused, team-oriented mindset. The position is based in the United States with a 24x7 operating schedule and competitive benefits.

Qualifikationen

• 3 or more years’ experience working as a Travel Consultant.
• Experience in GDS (Sabre) across both local and global markets.
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service.
• Good verbal and written communication skills.
• Strong teamwork skills.
• A positive, “can do” attitude.
• Willingness to learn and grow!

Aufgaben

• Consult travelers via Chat to recommend tailored resolutions.
• Troubleshoot customer travel issues via chat.
• Book and modify domestic and international flights, cars, and hotels.
• Multi-task by handling several customer conversations simultaneously.
• Operate in a fast-paced multi-account environment.

Kenntnisse

Customer service

Communication

Teamwork

Adaptability

Tools

Sabre GDS

Jobbeschreibung

What You’ll Do

Travel plans change frequently. Here’s just some of what you could be doing each day

• Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
• Troubleshooting any customer travel issues via chat
• Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
• Multi-tasking as you will be conducting multiple customer conversations simultaneously
• Multi-account fast-paced environment

What We’re Looking For

• 3 or more years’ experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude.
• Willingness to learn and grow!

Preferred Qualifications:

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
• Ability to fluently speak and write in English
• Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day
• Resilience and composure to remain positive under pressure and manage your workload efficiently
• A problem solver, you’ll be able to effectively evaluate issues and offer the best creative solutions with a view to resolving on the first contact
• An eye for detail and accuracy
• Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer inquiries simultaneously
• High level of integrity to work with customer information and meet compliance requirements
• The flexibility to work a shifting schedule

Operating hours 24 x 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.

The US national base salary range for this position is from $ $39,200.00 - $72,800.00 Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

#DGBoostJobs

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.