Travel Consultant III

American Express Global Business Travel; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Amex GBT is seeking a Travel Consultant to support the U.S. Military and Government team, delivering seamless travel management and outstanding service for federal travelers. You will coordinate trips, advise on options, and ensure policy compliance across domestic and international travel.

Using Sabre and strong communication, you will book travel, collaborate with teammates, and uphold traveler data integrity while striving for exceptional client service.

Qualifications

• 5+ years of experience as a corporate travel consultant.
• Native GDS expertise (Sabre).
• Professional written and verbal communication.
• Attention to detail.
• Passion for client service with proactive needs anticipation.
• Integrity and protection of traveler information.
• Understanding of corporate/leisure travel or airline reservations.
• Resolving customer issues quickly with suppliers.
• Teamwork and openness to feedback.
• Military experience accepted as substitute for some requirements.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Analyze and research travel options, and anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel across air, rail, and accommodations.
• Use Global Distribution Systems (GDS) Sabre.
• Ensure compliance with travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and handle special requests.
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

Corporate travel experience

Professional communication

Attention to detail

Client service

Integrity

Teamwork

Industry knowledge

Issue resolution

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Global Distribution Systems (GDS) Sabre
• Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• 5+ Years of experience as a corporate travel consultant
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail.
• Passion for excellence in client service, including proactive anticipation of needs
• Act with integrity and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

We accept military experience/certifications as a substitute for some requirements.

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, you may be exactly the person we’re looking for!