Travel Consultant II

American Express Global Business Travel; United States; On-site; USD 42,000 - 79,000; Full time

Benefits offered by this job

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Job summary

American Express Global Business Travel is seeking a Travel Consultant II to join the U.S. Military and Government team. You will advise and arrange travel for corporate clients, handling domestic and international trips across air, rail, and hotel bookings using Sabre GDS.

Expect a fast-paced, multi-account environment with a strong focus on policy compliance and customer service excellence. Ideal candidates have 3+ years of travel consulting experience, professional communication skills, and a

Qualifications

• 3+ years of experience as Travel Consultant.
• Professional communication (written and verbal).
• Attention to detail and integrity.
• Strong understanding of the travel industry.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel in air, rail, and accommodations; ensure policy compliance.
• Use Sabre GDS and positive telephone service techniques; handle special requests.

Skills

GDS Sabre

Customer service

Communication skills

Job description

## Travel Consultant IIApplylocations: United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: J-84091Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.**What You’ll Do*** Advise and arrange travel for corporate business customers (both individuals and groups)* Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Global Distribution Systems (GDS) Sabre usage* Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements* Use positive telephone service techniques and act on special customer requests* **Multi-account fast pace environment**We look forward to sharing more detailed job functions and key performance indicators during the interview process.**What We’re Looking For*** Passion for excellence in client service, including proactive anticipation of needs* **Experience in GDS (Sabre) across both local and global markets*** 3+ Years of experience on as Travel consultant* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently / with supplier* **Schedule: Monday - Friday 930am to 6pm / 10.30am to 7pm CST**The US national base salary range for this position is from $42000 - $79000 AnnuallyThe national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.**Location**United StatesFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glanceThis role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!