Travel Consultant

American Express Global Business Travel; Arlington (VA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT in the United States is seeking a Travel Consultant to support the U.S. Military and Government team by arranging domestic and international travel and delivering exceptional service before, during, and after trips. You will work on complex itineraries and advise clients to optimize their travel experience.

The role requires Sabre GDS proficiency, a minimum of 3 years in travel or 5 years in customer service, and U.S. citizenship for government contracts.

Qualifications

• 3+ years as a travel consultant (or 5+ years in another customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.
• Excellent customer service and communication skills; teamwork and a positive attitude.
• Willingness to learn; military experience/certifications may substitute for some requirements.

Responsibilities

• Create domestic and international travel arrangements for air, hotel, rail, and ground transportation.
• Ensure reservations are built to client standards and preferences.
• Provide informed recommendations to deliver the best travel experience.
• Handle a range of bookings from simple to complex with multi-destinations.
• Make changes or resolve issues during or before travel assignments.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Tools

Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work

What We’re Looking For

• 3 or more years’ experience working as a travel consultant (or 5 years in another customer service industry)
• Advanced knowledge of GDS (Sabre)
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude
• Willingness to learn and grow! We accept military experience/certifications as a substitute for some requirements.

Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location: Washington DC, Dulles Corridor

Location: Arlington, Virginia, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a Glance

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Please let your recruiter know if you need an accommodation at any point during the hiring process.

We are committed to providing reasonable accommodation to qualified individuals with disabilities.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient.