Travel Concierge & Booking Specialist | Flexible Growth

The Gypsy Travel; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Flexible work environment

Job summary

The Gypsy Travel is a growing travel agency dedicated to curating personalized travel experiences for clients while delivering exceptional service. You will respond to inquiries, help clients book flights, hotels, and packages, and maintain detailed client records with a positive, solutions-oriented approach.

We value trainability, strong communication, sales skills, and an organized, client-focused mindset. Experience in travel is a plus, and familiarity with booking platforms is beneficial.

Qualifications

• Ability to be trainable.
• Strong Customer Service and Client Relationship Management skills.
• Sales skills with an ability to identify and meet clients' travel requirements.
• Excellent communication and organizational skills.
• Previous customer service experience (travel industry experience is a plus).
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Organized and detail-oriented.
• Comfortable using computers, booking systems, and social media platforms.
• Passion for travel and helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Tech savvy

Sales skills

Interpersonal skills

Trainability

Relationship management

Tools

Expedia

Amadeus

Job description

The Gypsy Travel is a growing travel agency dedicated to curating personalized travel experiences for clients while delivering exceptional service. You will respond to inquiries, help clients book flights, hotels, and packages, and maintain detailed client records with a positive, solutions-oriented approach.

We value trainability, strong communication, sales skills, and an organized, client-focused mindset. Experience in travel is a plus, and familiarity with booking platforms is beneficial.