Travel Consultant-CMH

The Gypsy Travel; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Growth opportunities

Travel perks

Positive team culture

Job summary

The Gypsy Travel & Cruise in Columbus, OH is seeking a client-focused Travel Concierge to respond to inquiries, assist with bookings, and ensure smooth travel arrangements. You'll work with flights, hotels, packages, and excursions, delivering personalized recommendations.

Ideal candidates bring strong customer service, sales and CRM skills, and the ability to multitask in a fast-paced environment. Travel industry experience is a plus, and comfort with booking systems and social media is

Qualifications

• Excellent customer service and relationship management experience.
• Experience in travel industry is a plus.
• Strong communication and organizational skills.
• Proficient with booking systems and social media.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

CRM skills

Sales skills

Communication

Organizational skills

Problem solving

Attention to detail

Tech-savvy

Tools

Expedia

Amadeus

Job description

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. With a focus on delivering seamless travel planning, the company offers a wide range of travel services, including reservations, car rentals, and custom travel arrangements. Known for its reliability and commitment to customer satisfaction, The Gypsy Travel & Cruise serves as a trusted partner for those seeking memorable journeys. Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is both enjoyable and stress-free.

Role Description:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Qualifications:

• Ability to be trainable
• Strong Customer Service and Client Relationship Management skills
• Sales skills with an ability to identify and meet clients' travel requirements
• Excellent communication and organizational skills
• Previous customer service experience (travel industry experience is a plus)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Organized and detail-oriented
• Comfortable using computers, booking systems, and social media platforms
• Passion for travel and helping others

Preferred Skills:

• Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.)
• Sales or upselling experience
• Ability to multitask in a fast-paced environment

What we offer:

• Flexible work environment
• Opportunity to grow within the company
• Travel perks and industry discounts (if applicable)
• Supportive and positive team culture