Travel Claims Examiner & Customer Service Pro

Brown & Brown, Inc.; Florida; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Holidays

Job summary

One80 Intermediaries, part of Arrowhead Intermediaries, seeks a Travel Claims Examiner and Customer Service Representative in Florida. You will review and analyze claims to ensure accuracy and compliance with policy provisions, handling moderate to complex issues and obtaining necessary documentation for processing.

You will release benefit payments per policy and document information in the system, while managing inbound calls and CSR overflow.

Qualifications

• High School Diploma or equivalent required.
• Ability to work independently within established guidelines.
• Excellent interpersonal, oral and written communication skills.
• Intermediate skill in Microsoft Office programs.

Responsibilities

• Analyze and research claim issues of moderate to complex difficulty.
• Comprehend workflows, policy certificates, and policy provisions.
• Review and apply policy provisions in processing claims.
• Request and obtain necessary documents for claim processing and follow-ups.
• Release accurate benefit payments per CBP policy and agreements.
• Document required information in claim system and maintain follow-ups.
• Handle inbound calls within assigned queues or as CSR overflow.

Skills

High School Diploma

Independent work

Interpersonal/communication

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

One80 Intermediaries, part of Arrowhead Intermediaries, seeks a Travel Claims Examiner and Customer Service Representative in Florida. You will review and analyze claims to ensure accuracy and compliance with policy provisions, handling moderate to complex issues and obtaining necessary documentation for processing.

You will release benefit payments per policy and document information in the system, while managing inbound calls and CSR overflow.