Travel Claims Examiner & CSR - Customer-Focused Investigator

One80 Intermediaries; Lorida (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

ESPP

Paid Time Off

Job summary

One80 Intermediaries is hiring a Travel Claims Examiner and Customer Service Representative to analyze and resolve travel claims while upholding policy provisions. You will manage documentation, communicate with clients, and ensure accurate benefit payments within CBP and SLA agreements.

The role involves handling inbound calls and supporting the CSR team, requiring a High School Diploma or equivalent, and solid Microsoft Office skills.

Qualifications

• High School Diploma or equivalent.
• Ability to work independently within established guidelines.
• Excellent interpersonal, oral and written communication skills.
• Intermediate skill level in Microsoft Office programs.

Responsibilities

• Analyze and research claim issues of moderate to complex difficulty.
• Ability to comprehend complicated workflows, policy certificates, and policy provisions.
• Review and apply policy provisions in processing of claims received.
• Request and obtain necessary documents for claim processing, including scheduling follow-ups for documentation.
• Release of accurate benefit payments in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.
• Proper documentation of required information in claim system, including follow up information.
• Receive inbound calls within assigned queues and/or as an overflow for the CSR team.

Skills

Interpersonal communication

Written communication

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

One80 Intermediaries is hiring a Travel Claims Examiner and Customer Service Representative to analyze and resolve travel claims while upholding policy provisions. You will manage documentation, communicate with clients, and ensure accurate benefit payments within CBP and SLA agreements.

The role involves handling inbound calls and supporting the CSR team, requiring a High School Diploma or equivalent, and solid Microsoft Office skills.