Travel Claims Examiner & CSR: Complex Claims & Support

Brown & Brown; Florida; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Dental Insurance

Job summary

One80 Intermediaries, part of Arrowhead Intermediaries, seeks a Travel Claims Examiner and Customer Service Representative to join our team in Florida. You will analyze complex claim issues, review policy provisions, and ensure accurate benefit payments while handling documentation and customer interactions.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work independently within guidelines, with proficiency in MS Office.

Qualifications

• Ability to function independently within established guidelines.
• Excellent interpersonal, oral and written communication skills.
• Intermediate skill level in Microsoft Office programs.

Responsibilities

• Analyze and research claim issues of moderate to complex difficulty.
• Ability to comprehend complicated workflows, policy certificates, and policy provisions.
• Review and apply policy provisions in processing of claims received.
• Request and obtain necessary documents for claim processing/consideration, including scheduling follow-ups for documentation.
• Release of accurate benefit payments in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.
• Proper documentation of required information in claim system, including follow up information.
• Receive inbound calls within assigned queues and/or as an overflow for the CSR team.

Skills

Independent work

Communication skills

MS Office

Education

High School Diploma or equivalent

Job description

One80 Intermediaries, part of Arrowhead Intermediaries, seeks a Travel Claims Examiner and Customer Service Representative to join our team in Florida. You will analyze complex claim issues, review policy provisions, and ensure accurate benefit payments while handling documentation and customer interactions.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work independently within guidelines, with proficiency in MS Office.