Travel Center Overnight Shift Lead

LV Petroleum LLC; Albert Lea (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Job summary

LV Petroleum LLC in Albert Lea, Minnesota is seeking a Shift Lead to ensure smooth store operations during assigned shifts. The role involves supervising staff, providing excellent customer service, and maintaining operational standards. Responsibilities include training team members and managing inventory.

The ideal candidate will possess strong leadership skills, effective communication abilities, and a commitment to customer satisfaction. The position offers weekly pay and a comprehensive health care plan.

Qualifications

• 1-2 years of experience in retail or customer service, supervisory experience preferred.
• Ability to resolve customer complaints and provide effective solutions.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations during the shift, ensuring staff are performing well.
• Maintain high standards of customer service by addressing inquiries and complaints promptly.
• Train, mentor, and support new employees.
• Monitor inventory levels and assist in ordering and stocking supplies.
• Manage cash registers and financial transactions accurately.
• Enforce safety protocols to ensure a safe shopping environment.
• Communicate operational issues and staff performance to management.

Skills

Leadership capabilities

Customer interaction

Team management

Communication skills

Cash handling

Education

High school diploma or equivalent

Job description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities:

1. Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
2. Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
3. Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
4. Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
5. Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
6. Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
7. Reporting: Communicate effectively with management about any operational issues and staff performance.

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift items weighing up to 50 pounds.
• Capable of performing physical tasks such as stocking shelves and moving merchandise.

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)