Retail Shift Lead

LV Petroleum; Carlsbad (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan

Retirement Plan

Paid Time Off

Job summary

LV Petroleum in Carlsbad seeks a Shift Lead to supervise staff and ensure smooth store operations during assigned shifts, while delivering exceptional customer service.

You will train team members, manage inventory, handle cash transactions, and uphold health and safety standards, all while fostering a positive work environment and coordinating with management.

Qualifications

• Strong leadership and interpersonal skills.
• Experience in retail or customer service.
• Ability to handle cash transactions and operate POS systems.

Responsibilities

• Oversee daily operations during shifts and ensure staff performance.
• Maintain high standards of customer service and address inquiries promptly.
• Train, mentor and support new employees.
• Monitor inventory levels and assist in ordering and stocking supplies.
• Manage cash registers and financial transactions with accuracy.
• Enforce health and safety protocols within the store.
• Communicate operational issues and staff performance to management.

Skills

Leadership

Communication

Customer Service

Cash Handling

Inventory Management

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Job description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities:

1. Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
2. Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
3. Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
4. Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
5. Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
6. Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
7. Reporting: Communicate effectively with management about any operational issues and staff performance.

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift items weighing up to 50 pounds.
• Capable of performing physical tasks such as stocking shelves and moving merchandise.

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)