Travel Center Leader - Hybrid Coaching

Aumni; Heathrow (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Competitive total rewards

Job summary

Chase Travel is seeking a Travel Contact Center Team Lead to guide a team of travel advisors, manage daily workflow, and uphold quality standards. You will coach, mentor, and evaluate performance while ensuring service goals are met across shifts.

The role requires onsite work, 3+ years in travel or contact centers, and strong communication skills. Hybrid schedules may apply within a broader Chase Travel operations context.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a travel or contact center role, or an equivalent combination of relevant experience, leadership development, and demonstrated performance.
• 3+ years of people leadership experience (e.g., Team Lead, Supervisor, or similar role), including experience coaching, mentoring, training, or leading teams, or participation in the LEAP Program with demonstrated leadership capabilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work onsite as scheduled.
• Flexibility to work assigned schedules during operating hours, including evenings and weekends, and to attend training as scheduled.

Responsibilities

• Lead daily workflow, queue coverage, and quality execution for a team of travel advisors
• Coach team members through real-time support, feedback, and performance conversations
• Monitor calls and complete quality assessments aligned to established guidelines
• Track and drive performance against operational goals and key performance indicators
• Partner across functions to capture, share, and act on insights for training and process improvement
• Facilitate team meetings to reinforce best practices, updates, and expectations
• Support interviewing, hiring activities, and onboarding for new team members

Skills

Leadership

Coaching & mentoring

Quality assurance

Microsoft Office

Communication skills

Onsite work

Education

High school diploma or equivalent

Job description

Chase Travel is seeking a Travel Contact Center Team Lead to guide a team of travel advisors, manage daily workflow, and uphold quality standards. You will coach, mentor, and evaluate performance while ensuring service goals are met across shifts.

The role requires onsite work, 3+ years in travel or contact centers, and strong communication skills. Hybrid schedules may apply within a broader Chase Travel operations context.