Travel Center GM: Lead Ops, People & Profit

TravelCenters of America; Duncan (SC); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Medical, dental, vision, and life

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Relocation assistance

Job summary

TravelCenters of America in the United States is seeking a Site General Manager to oversee a designated travel center. You will coach a dynamic leadership team, drive profitable operations, manage budgets, safety, quality of service, and workforce development. You will mentor staff, set strategic goals, and ensure compliance with regulations while maintaining excellent customer experiences. The role includes overseeing multi-service centers and achieving EBITDA targets.

Qualifications

• High School Diploma or GED required; degrees preferred.
• 3+ years leadership experience with proven results.
• Strong planning and analytical skills for P&L and budgets.
• Excellent verbal and written communication.
• Valid driver’s license with insurance and clean driving record.

Responsibilities

• Supervise the management team and overall operations of the designated location.
• Inspire and develop the leadership team; ensure training, profitability, safety, and quality of service.
• Set and pursue goals to meet company objectives for people, profit, safety and appearance.
• Coach and demonstrate customer service principles; resolve issues.
• Identify talent and manage staffing levels with Talent Acquisition; develop successors.
• Monitor KPIs and communicate opportunities for improvement to District Manager.
• Ensure safety programs and compliance with regulations; complete reports and records.
• Lead continuous improvement to reduce customer complaints and enhance location performance.

Skills

Leadership

P&L understanding

Communication skills

POS software

Driver's license

Education

High School Diploma

Associate/Bachelor degree preferred

Tools

Microsoft Office

POS software

Job description

TravelCenters of America in the United States is seeking a Site General Manager to oversee a designated travel center. You will coach a dynamic leadership team, drive profitable operations, manage budgets, safety, quality of service, and workforce development. You will mentor staff, set strategic goals, and ensure compliance with regulations while maintaining excellent customer experiences. The role includes overseeing multi-service centers and achieving EBITDA targets.