Travel Agent Coordinator

Rate; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Dental benefits

Vision benefits

Flexible benefits

Life insurance

Job summary

Rate is a leading retail mortgage lender based in Chicago, providing a tech-driven experience. We seek a Travel Agent Coordinator to manage corporate travel, from flights to lodging, ensuring cost-effective, compliant itineraries for client teams.

You will coordinate with multiple vendors, advise on visa requirements, and handle emergencies with speed and professionalism while maintaining high service levels.

Qualifications

• Previous experience in corporate travel management or a similar role is highly desirable.
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Problem-solving skills and ability to remain calm under pressure.
• Knowledge of travel regulations and international travel procedures.
• Flexibility to work outside regular business hours and accommodate last-minute requests.

Responsibilities

• Booking travel arrangements: research and book flights, hotels, cars, and other transportation for corporate clients.
• Providing travel consultation: guidance on options, itineraries, visas, restrictions, and company policies.
• Managing travel logistics: scheduling, ticketing, itinerary prep, confirmations, changes, and cancellations.
• Handling travel emergencies: respond to disruptions and arrange alternatives promptly.
• Customer service: address inquiries and resolve issues to ensure satisfaction.
• Expense management: track expenses, process invoices, and reconcile transactions.
• Staying updated on travel trends, regulations, and destinations.

Skills

Strong communication skills

Organizational skills

Problem solving

Attention to detail

Flexibility

Tools

Amadeus GDS

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Compensation: $60-$65k

Hybrid: 3940 N. Ravenswood, Chicago, IL 60613

Job Title: Travel Agent Coordinator

As Travel Agent Coordinator, you will be responsible for assisting with aspects of business travel arrangements for corporate clients. Your primary duties will involve coordinating flights, accommodations, transportation, and other travel-related services to ensure the smooth and efficient travel of corporate employees.

Key Responsibilities:

• Booking Travel Arrangements: Researching and booking flights, hotels, rental cars, and other transportation as per the travel requirements of corporate clients. Utilizing Amadeus GDS online booking systems and negotiating rates with travel suppliers to ensure cost-effective solutions.
• Providing Travel Consultation: Offering expert advice and guidance to corporate clients regarding travel options, itineraries, visa requirements, travel restrictions, and other pertinent information. Ensuring compliance with company travel policies and procedures.
• Managing Travel Logistics: Coordinating all aspects of travel logistics, including scheduling, ticketing, itinerary preparation, and ensuring timely confirmation of reservations. Handling any changes or cancellations to travel plans as necessary.
• Handling Travel Emergencies: Responding promptly to any travel-related emergencies or disruptions, such as flight delays, cancellations, or lost luggage. Providing assistance and alternate arrangements to minimize disruptions to travel schedules.
• Customer Service: Delivering exceptional customer service to corporate clients by promptly addressing inquiries, resolving issues, and ensuring a high level of satisfaction with the travel experience.
• Expense Management: Assisting with expense management by accurately recording and tracking travel expenses, processing invoices, and reconciling travel-related transactions in compliance with company policies.
• Keeping up-to-date on the latest travel trends, industry developments, and changes in travel regulations. Continuously updating knowledge of destinations, airlines, hotels, and other travel-related services.

Qualifications:

• Previous experience in corporate travel management or a similar role is highly desirable.
• Strong communication skills, both written and verbal, with the ability to interact effectively with clients and vendors.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Problem-solving skills and the ability to remain calm and composed under pressure.
• Knowledge of travel regulations, visa requirements, and international travel procedures.
• Flexibility to work outside regular business hours and accommodate last-minute travel requests.

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).