Travel Agent Coordinator

Guaranteed Rate, Inc.; Chicago (IL); Hybrid; USD 42,500 - 57,500; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision coverage

Paid leave and wellness resources

Job summary

Guaranteed Rate, Inc. seeks a Travel Agent Coordinator to manage corporate travel for clients from our Chicago office. You will research and book flights, hotels, and transportation, using Amadeus GDS to secure cost-effective solutions while negotiating rates with suppliers.

You will provide travel consultation on itineraries, visas, and travel policies, ensuring compliance and high service levels. Qualified candidates will have corporate travel experience, strong communication, and excellent

Qualifications

• Prior experience in corporate travel management.
• Proficiency with Amadeus GDS travel platform.
• Strong written and verbal communication with clients and vendors.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Knowledge of travel regulations and international travel procedures.
• Ability to work outside regular hours for last-minute requests.

Responsibilities

• Research and book flights, hotels, rental cars, and other transportation in line with corporate client travel requirements.
• Use Amadeus GDS and other online booking systems to secure cost‑effective travel solutions and negotiate rates with suppliers.
• Provide travel consultation, advising clients on itineraries, visa requirements, travel restrictions, and other pertinent information while ensuring compliance with company policies.
• Coordinate all aspects of travel logistics, including scheduling, ticketing, itinerary preparation, and confirmation of reservations.
• Handle changes, cancellations, and travel emergencies—such as flight delays or lost luggage—by offering prompt assistance and alternate arrangements.
• Deliver exceptional customer service, responding to inquiries and resolving issues to maintain high client satisfaction.
• Track and record travel expenses, process invoices, and reconcile transactions in line with company policies.
• Stay updated on travel trends, industry developments, regulatory changes, and destination information.

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Attention to detail

Tools

Amadeus GDS

Job description

Company Overview

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech‑driven experience that helps customers achieve their homeownership and financial goals. Since its founding in 2000 and headquartered in Chicago, Rate is licensed in all 50 states and D.C. and has assisted more than 2 million homeowners with a wide range of loan products, competitive rates, and personalized service. With over 5,000 employees across 300+ offices and 12+ subsidiaries, the company is known for its innovative technology—including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program—and enjoys recognition from industry publications such as HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business.

Job Title

Travel Agent Coordinator

Location & Compensation

Hybrid: 3940 N. Ravenswood, Chicago, IL 60613
Compensation: $50,000

Key Responsibilities

• Research and book flights, hotels, rental cars, and other transportation in line with corporate client travel requirements.
• Use Amadeus GDS and other online booking systems to secure cost‑effective travel solutions and negotiate rates with suppliers.
• Provide travel consultation, advising clients on itineraries, visa requirements, travel restrictions, and other pertinent information while ensuring compliance with company policies.
• Coordinate all aspects of travel logistics, including scheduling, ticketing, itinerary preparation, and confirmation of reservations.
• Handle changes, cancellations, and travel emergencies—such as flight delays or lost luggage—by offering prompt assistance and alternate arrangements.
• Deliver exceptional customer service, responding to inquiries and resolving issues to maintain high client satisfaction.
• Track and record travel expenses, process invoices, and reconcile transactions in line with company policies.
• Stay updated on travel trends, industry developments, regulatory changes, and destination information.

Qualifications

• Prior experience in corporate travel management or a related role.
• Proficiency with Amadeus GDS travel platform.
• Strong written and verbal communication skills capable of effectively interacting with clients and vendors.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Problem‑solving skills and composure under pressure.
• Knowledge of travel regulations, visa requirements, and international travel procedures.
• Flexibility to work outside regular business hours and accommodate last‑minute requests.

Benefits

Rate offers a comprehensive benefits program to eligible employees, including a company‑sponsored 401(k) plan; vacation benefits; medical, dental, vision, and prescription drug coverage; flexible benefits such as health and dependent day‑care flexible spending accounts; life and death benefits; critical care and personal accidental insurance; commuter benefits; pet insurance; paid leave and other supplemental benefits (e.g., legal planning assistance, identity theft protection, wellness resources); and well‑being benefits such as an employee assistance program.

Equal Opportunity Employer

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or any other protected characteristic.