Director, AI-Enabled Software Delivery

Rate; Chicago, Northern (IL, KY); Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

401(k) plan

Paid vacation

Medical, dental, vision coverage

Flexible benefits program

Life insurance

Commuter benefits

Well-being program

Job summary

Rate, based in Chicago, seeks a Senior Director - IT to lead multiple IT teams and drive strategic initiatives for end-user computing and asset management. The role focuses on delivering a seamless, tech-driven experience for customers and employees.

You will partner with business leaders to set SLAs, manage staffing, and oversee IT assets while ensuring robust escalation processes and continuous improvement across IT functions.

Qualifications

• Strong leadership and interpersonal skills with an ability to coach talent.
• Technical background in end-user computing and support services.
• Experience building proposals and presenting to senior leadership.

Responsibilities

• Manage multiple IT teams and staffing to meet SLAs.
• Escalation point for issues; build escalation processes by severity.
• Oversee IT assets for end users and inventory management.
• Develop strategic projects to improve fulfillment team efficiency.

Skills

Leadership

People management

IT end-user computing

ITIL familiarity

Tools

ITIL processes

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Senior Director - IT

Job Description Summary

We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent. The expected base salary range for this position is $200,000 to $250,000 annually.

Essential Duties and Responsibilities

• Manage multiple teams
• Work with the business leadership to set SLA's and manage the teams performance against these SLA's
• Act as a point of escalation for issues, building appropriate escalation process based on severity
• Manage staffing levels across the teams to continue to meet the commitments
• Manage IT assets associated to end users and track them, maintaining inventory to meet demand and repurposing equipment appropriately
• Develop strategic projects that help to continually develop the efficiency of the fulfillment team

This role is responsible for managing the New Hire IT Fulfillment group and IT Asset Management team.

Skills and Competencies

• Strong Leadership and interpersonal skills with an Ability to Identify and Coach young talent to achieve results
• Technical Background in end user computing technology and support services
• Ability to build proposals and present at all levels in The organization familiar with ITIL process to Manage IT organizations in Enterprise environments

Additional Job Description Summary

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

• company-sponsored 401(k)
• vacation benefits
• eligibility for medical, dental, vision, and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• critical care insurance
• personal accidental insurance
• commuter benefits
• pet insurance
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program)
• other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)