Travel Agent Administrative and Clerical Dayton, OH

The Reynolds and Reynolds Company; Dayton (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Associate discounts

Onsite dining facility

Fitness center

Job summary

The Reynolds and Reynolds Company is seeking a Travel Agent to process travel requests for Reynolds associates across the United States and Canada. You will coordinate flights, hotels, and rental cars using a Global Distribution System with a strong emphasis on professionalism and clear communication.

Ideal candidates have an associate degree in Tourism or related field or at least six months of travel agent experience, plus excellent organizational and problem-solving skills.

Qualifications

• Associate degree in Tourism or related field, or six months travel agent experience.
• Strong customer service and professionalism.
• Excellent organizational, time-management, and problem-solving skills.
• Proficiency with technology and ability to learn new systems quickly.
• Ability to multi-task while maintaining accuracy and attention to detail.
• Previous Travel Industry experience preferred, but not required.

Responsibilities

• Receive and process travel requests using a Global Distribution System.
• Book and coordinate flights, hotels, and rental cars for associates.
• Communicate with travelers, internal departments, and travel vendors.
• Ensure reservations comply with company travel policies.
• Identify cost-effective travel options and savings opportunities.
• Manage itinerary changes, cancellations, and travel disruptions.
• Maintain accurate reservation records and documentation.

Skills

Customer service

Organizational skills

Time management

Problem-solving

Communication skills

Education

Associate degree in Tourism or related field

Tools

Global Distribution System (GDS)

Job description

As a Travel Agent, you will receive and process travel requests for Reynolds associates using a Global Distribution System (GDS). This includes coordinating rental cars, hotels, and flights throughout the United States and Canada. You will work closely with internal associates and third-party vendors, so a high level of professionalism and strong communication skills are essential. In this role, you will also follow company best practices to help control travel costs and identify potential savings opportunities whenever possible.

Key Responsibilities

• Receive and process travel requests using a Global Distribution System.
• Book and coordinate flights, hotels, and rental cars for associates.
• Communicate with travelers, internal departments, and travel vendors.
• Ensure reservations comply with company travel policies.
• Identify cost-effective travel options and savings opportunities.
• Manage itinerary changes, cancellations, and travel disruptions.
• Maintain accurate reservation records and documentation.

Requirements

• Associate degree in Tourism or a related field, or a minimum of six months of experience as a travel agent, preferred
• Strong customer service skills and professionalism
• Excellent organizational, time-management, and problem-solving skills
• Proficiency with technology and the ability to learn new systems quickly
• Ability to multi-task while maintaining a high level of accuracy and attention to detail
• Previous Travel Industry experience preferred, but not required

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Associate degree in Tourism or a related field, or a minimum of six months of experience as a travel agent, preferred. Strong customer service skills and professionalism. Excellent organizational, time-management, and problem-solving skills. Proficiency with technology and the ability to learn new systems quickly. Ability to multi-task while maintaining a high level of accuracy and attention to detail. Previous Travel Industry experience preferred, but not required