Trauma-Informed Youth Outreach Navigator

ZEP; Toledo (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

The Zepf Center seeks a Youth Navigator to provide street outreach, case management, and aftercare services to youth aged 12–17 connected with Safety Net, Street Outreach, or Shelter programs in Lucas County.

The role emphasizes trauma-informed care, cultural competence, and flexible scheduling to meet youth needs, with a Monday–Friday, 10:00am–6:00pm schedule and community-based work across Northwest Ohio.

Qualifications

• Must have strong written and verbal communication skills.
• Experience with residential/homeless services is required.
• Proficiency with Microsoft Office programs is expected.
• Social media savvy is required.
• Proficiency with the Agency’s electronic health record is needed.
• Must hold and maintain an Ohio driver’s license with a good record.
• Ability to relate to a broad socio-economic cross-section and resolve conflicts.

Responsibilities

• Provide linkage/referral to housing, mental health, medical, dental or other services for youth in Safety Net, Street Outreach and related programs.
• Provide case planning and reunification for youth returning home or placement.
• Provide crisis intervention and de-escalation to youth and families when indicated.
• Conduct street outreach and education to youth, with prevention services.
• Disseminate essential supplies to youth in need and ensure access to shelter services.
• Maintain 24/7 access to Safety Net Runaway & Homeless Shelters and provide aftercare support.
• Document and report as required by funding and oversight bodies.
• Coordinate outreach with area providers to ensure coordinated care.
• Develop and oversee social media presence for engagement and outreach.
• Assist in calendar development for Street Outreach and Drop In Center activities.

Skills

Communication skills

Computer literacy

Note taking

Confidentiality

Teamwork

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Electronic Health Record

Job description

The Zepf Center seeks a Youth Navigator to provide street outreach, case management, and aftercare services to youth aged 12–17 connected with Safety Net, Street Outreach, or Shelter programs in Lucas County.

The role emphasizes trauma-informed care, cultural competence, and flexible scheduling to meet youth needs, with a Monday–Friday, 10:00am–6:00pm schedule and community-based work across Northwest Ohio.