Case Manager - Crisis Triage

ZEP; Toledo (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Zepf Center in Toledo, OH is seeking a full-time Crisis Triage Case Manager to join our Emergency Services team. You will triage crises, gather collateral information, and coordinate care with psychiatrists, case managers, and community providers to determine next steps for adults, children, and adolescents.

The role requires strong crisis intervention skills, attention to detail, and the ability to document services and billing information in our EHR system.

Qualifications

• Must be eligible to be a qualified mental health specialist by Ohio Medicaid.
• Must have a CDCA or be willing to obtain one within 90 days of hire.
• Bachelor's degree in related field OR at least three years' work experience in mental health.
• Must possess a valid Ohio driver's license.
• Must be eligible to drive company vehicles and be eligible for coverage as defined by the agency commercial insurance carrier; Those who drive personal vehicles during business must be able to furnish proof of active auto insurance.

Responsibilities

• Gathers collateral data at the scene and over the phone to help resolve crisis within the community.
• Provides outreach service including crisis intervention.
• Works with patient’s primary psychiatrist/provider, case manager and/or counselor.
• Facilitates the care of clients in consultation with the Mental Health Professional/Health Officer, patient’s primary case manager, counselor or medical provider.
• Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients, and documents appropriate services in client charts.
• May answer the Hotline, gather collateral information and provide information and referral to community services.
• Run the intake board and coordinate outreach runs between emergency services, outreach, CACSU, CSU and Helpline
• Works flexibly with other team members.
• Completes individualized service plans with each individual following up with Zepf Center
• Tracks data related to show rates and assists in linkage to all identified next service steps
• Input information received on client completed documentation (demographics, screening tools)
• Assist clients in completing and signing paperwork when needed
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in EHR in a timely manner.
• Accurately document service provision and billing information to assure reimbursement.
• Ensures competence and annual certification in the following areas: CPR and First Aid, and Crisis Intervention.
• Ability to cross train in other crisis units, including CSU and Urgent Care.
• Performs other duties as assigned.

Skills

Crisis intervention

Case management

Documentation

Phone outreach

Collaboration with healthcareprovide

Education

Bachelor's degree in a related field

Three years' work experience in mental health

Tools

Electronic Health Record (EHR)

Job description

Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are seeking a full-time Crisis Triage Case Manager to provide care in our Emergency Services department.

Emergency Services is a 24/7 comprehensive program that assesses Lucas County adults, children, and adolescents who are experiencing a psychiatric or behavioral crisis. These positions are intended to meet with all individuals that present to the agency and triage their needs, risk and next steps.

Hours: 40 hours Monday - Friday, no weekends, no holidays

Essential Duties and Responsibilities

• In collaboration with the Mental Health Professional/Health Officer, gathers collateral data at the scene and over the phone to help resolve crisis within the community.
• Provides outreach service including crisis intervention.
• Works with patient’s primary psychiatrist/provider, case manager and/or counselor.
• Facilitates the care of clients in consultation with the Mental Health Professional/Health Officer, patient’s primary case manager, counselor or medical provider.
• Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients, and documents appropriate services in client charts.
• May answer the Hotline, gather collateral information and provide information and referral to community services.
• Run the intake board and coordinate outreach runs between emergency services, outreach, CACSU, CSU and Helpline
• Works flexibly with other team members.
• Completes individualized service plans with each individual following up with Zepf Center
• Tracks data related to show rates and assists in linkage to all identified next service steps
• Input information received on client completed documentation (demographics, screening tools)
• Assist clients in completing and signing paperwork when needed
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in EHR in a timely manner.
• Accurately document service provision and billing information to assure reimbursement.
• Ensures competence and annual certification in the following areas: CPR and First Aid, and Crisis Intervention.
• Ability to cross train in other crisis units, including CSU and Urgent Care.
• Performs other duties as assigned.

Position Competencies

• Must be detail oriented and work accurately
• Must have excellent organizational skills
• Must have ability to interpret information
• Must have good problem-solving and multi-tasking skill
• Must be conscientious and adaptable, with a professional approach to all functions and relationships with all staff, clients, and public.

Organizational Competencies:

• Demonstrate knowledge of the agency mission, vision, goals, and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.
• Strives to improve own and agency operations
• Commit to cultivating a non-violent and trauma-informed environment for all employees and clients, through our pursuit of Sanctuary; a trauma-informed model. Commit to a deeper exploration of Sanctuary Values.
• Incorporates sanctuary techniques into daily work activities.
• Participates on sanctuary process teams and/or supports sanctuary initiatives

Requirements

• Must be eligible to be a qualified mental health specialist by Ohio Medicaid
• Must have a CDCA or be willing to obtain one within 90 days of hire
• Bachelor's degree in a related field OR at least three years' work experience in mental health.
• Must possess a valid Ohio driver’s license.
• Must be eligible to drive company vehicles and be eligible for coverage as defined by the agency commercial insurance carrier; Those who drive personal vehicles during business must be able to furnish proof of active auto insurance.

EOE/M/F/D/V/SO