Street Outreach Specialist

ZEP; Toledo (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Zepf Center in Toledo, OH is seeking a Street Outreach Specialist to serve youth ages 12-24 in the Runaway Youth Shelter and Safety Net programs. The role emphasizes street-based outreach, crisis intervention, and education in the community with a flexible schedule.

The position requires strong communication, confidentiality, and adaptability to diverse backgrounds, with driving responsibilities and occasional evening/weekend outreach events.

Formación

• Requires strong written and oral communication with clients and partners.
• Proficient in Microsoft Office and documentation in EHR systems.
• Ability to write clear, concise notes and maintain confidentiality.
• Willingness to adapt to changing programs and crisis situations.
• Maintain professional relationships with youth, families, and colleagues.

Responsabilidades

• Provide linkage/referral to mental health, medical, dental, or other services for youth in the Street Outreach program.
• Provide crisis intervention and de-escalation to youth and families.
• Conduct street-based education and outreach, and provide prevention services.
• Distribute survival supplies and connect youth to resources.
• Ensure 24/7 access to Shelter and safety nets and follow up with clients.

Conocimientos

Strong communication

Computer skills

Note writing

Confidentiality

Adaptability

Professionalism

Social media savvy

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Electronic health record (EHR)

Descripción del empleo

Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary:

The Street Outreach specialist is responsible for all aspects of street outreach and aftercare services of youth ages 12- 24 who are current, prospective, or past residents in the Zepf Runaway Youth Shelter, Safety Net and/or youth identifying as living on the street and in need of education or resources.

This position will require a comprehensive understanding of cultural and linguistic competencies around working with people with diverse beliefs, ethnicities and backgrounds. The Street Outreach Specialist works primarily in the community. This individual should be capable of maintaining a flexible schedule.

Essential duties include but are not limited to:

• Provide linkage/referral to mental health, medical, dental or other services to all youth associated with the Street Outreach Program.
• Provide crisis intervention & de-escalation to youth/families when indicated.
• Provide street-based education and outreach, as well as prevention services.
• Provide community youth with needed survival aids, such as toothbrushes, toothpaste, deodorant, nourishment.
• Provide 24/7 access to Safety Net Runaway & Homeless Shelter.
• Provide follow-up support.
• Development of viable social media presence, including Facebook, Instagram, and Snap Chat with daily oversight and response.
• Document, prepare, and disseminate required reports, as assigned, including reporting required by funding and oversight bodies.
• Conduct outreach to area providers to coordinate care and ensure best practice.
• Completes required documentation in accordance with timelines and standards required by the agency, regulatory bodies, and payers.
• Assists in the development of Street Outreach calendar of events in the community
• Assists in the development of Drop In Center calendar of events and activities and leads those activities
• Demonstrates leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in expecting and providing excellent services and care to clients.
• Carries out policies and procedures of the agency; may participate in community work, staff development, agency-wide projects; serve on agency committees/teams, attend meetings, and performs other related duties as requested.
• Training requirements include CPR, CPI, new hire, Sanctuary and annual boosters in addition to any required trainings assigned during employment
• Ability to work occasional nights and weeks for outreach events.
• Must be able to safely drive in all weather conditions in support of client needs
• Other duties as assigned

Specific/Individual Competencies:

• Professional approach to all functions and relationships with all levels of staff, clients, other agencies, and the public. Strong written/oral communication skills
• Excellent computer skills
• Ability to write clear, concise, and accurate notes
• Ability to comply with all confidentiality laws and ethical standards
• Ability to adapt quickly to changing programming and patient needs while maintaining a calm demeanor
• Ability to relate well with all levels of staff and the public

Organizational Competencies:

• Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agency and/or professional code of ethics Strives to improve own and agency operations
• Incorporates CQI techniques into daily work activities.
• Participates on CQI process teams and/or supports CQI initiatives
• Zepf Center is committed to providing a culture of trauma-informed care through the Sanctuary Model

Requirements

Position Qualifications:

• Starting educational requirement is high school or equivalent. Please note more educational and relevant experience preferred
• Experience with residential/homeless services required
• Proficiency with Microsoft Office programs
• Social media savvy required
• Proficiency with Agency’s electronic health record
• Strong oral/written communication skills
• Must hold and maintain an Ohio Driver’s License with good record
• Must possess excellent problem/conflict resolution skills and ability to relate to and communicate with a broad socio-economic cross-section of individuals

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance.

EOE/M/F/H/V