Trauma-Informed Youth Advocate - Day Shift

Human Service Chamber; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Star House in Columbus, OH is seeking a dedicated Youth Advocate to help youth ages 14-24 access basic needs, case management and community resources in a safe environment. You will greet and orient youth, manage front desk tasks and support daily activities while upholding trauma-informed practices.

The role reports to the Drop-In Services Supervisor and is a full-time, non-exempt position. Strong communication, organization, and crisis-intervention skills are essential.

Qualifications

• High school diploma required; associates degree preferred.
• Understanding trauma-informed care and how it applies to working with youth.
• Experience with homelessness, substance abuse, and adolescents/young adults strongly desired.
• Strong interpersonal and communication skills.
• Ability to engage guests to identify immediate needs and assist during crises.

Responsibilities

• Engages with clients, providing support, encouragement, a friendly face and understanding.
• Informs youth of available activities and resources in the house and around the community.
• Builds positive relationships to help youths’ self-efficacy.
• Monitors day-to-day activities around the center including cooking, cleaning and activities.
• Performs front desk duties including signing youth in/out, distributing mail and bus passes.
• Diffuses and intervenes in crisis situations as needed.
• Maintains a patient, understanding demeanor.
• Performs other duties as assigned by supervisor.

Skills

Trauma-informed care

Interpersonal skills

Crisis intervention

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Computer skills

Job description

Star House in Columbus, OH is seeking a dedicated Youth Advocate to help youth ages 14-24 access basic needs, case management and community resources in a safe environment. You will greet and orient youth, manage front desk tasks and support daily activities while upholding trauma-informed practices.

The role reports to the Drop-In Services Supervisor and is a full-time, non-exempt position. Strong communication, organization, and crisis-intervention skills are essential.