Trauma-Informed Victim Support Services Lead

Tort Intake Professionals; Las Vegas (NV); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Paid Time Off

Meaningful Career Path

Mission-Driven Leadership

Work That Matters

Job summary

Tort Intake Professionals in Las Vegas, NV, is seeking a Manager of Victim Support Services to provide strategic leadership for trauma-informed victim support within complex mass tort litigation. You will oversee forensic interviews, policy development, and cross-functional collaboration with client law firms.

The ideal candidate brings 5+ years in social services or advocacy, with at least 3 years of leadership.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Criminal Justice, or related field required.
• Master's degree in a related field preferred.
• 5+ years of professional experience supporting vulnerable or trauma-affected populations.
• 3+ years of progressive leadership experience in a supervisory or management capacity.
• Experience with quality assurance, performance improvement, operational workflows, staffing, and performance metrics.
• Preferred experience in sexual assault advocacy, domestic violence, human trafficking, child advocacy, crisis intervention, victim advocacy, forensic interviewing, behavioral health, trauma recovery, legal support, or mass tort/complex litigation.

Responsibilities

• Provide strategic leadership for the Victim Support Services Department by establishing departmental goals, performance expectations, and operational priorities.
• Oversee daily operations, staffing, resources, budgets, workflows, and performance metrics.
• Develop policies and best practices that promote quality, efficiency, accountability, and continuous improvement.
• Foster a culture of compassion, integrity, collaboration, and accountability.
• Conduct interviews, onboarding, training, coaching, and development of Victim Support Specialists.
• Develop comprehensive training in trauma-informed care, forensic interviewing, documentation, and legal processes.
• Conduct performance evaluations, development planning, and corrective action as needed.
• Support employee wellness, retention, and succession planning.
• Oversee forensic interviews to ensure consistency, professionalism, and trauma-informed practices.
• Establish standardized interview methods, templates, and documentation requirements.
• Ensure survivor-centered communication and accurate, complete, litigation-compliant documentation.
• Serve as the department expert on trauma-informed interviewing and forensic documentation.
• Serve as the primary operational liaison with client law firms.
• Lead campaign planning, implementation, timelines, deliverables, and performance.
• Translate litigation objectives into interview and documentation processes.
• Collaborate with attorneys and litigation teams and provide updates, reporting, and recommendations.
• Oversee QA programs and audit interviews for quality, accuracy, consistency, and completeness.
• Monitor compliance with organizational, legal, privacy, security, and campaign requirements.
• Identify trends and implement coaching, corrective action, and process improvements.
• Establish and monitor departmental KPIs, productivity, staffing, workflow, and service performance.
• Identify improvements that enhance efficiency, quality, and client satisfaction.
• Collaborate cross-functionally and prepare performance reports, dashboards, and presentations.

Skills

Trauma-informed care

Survivor-centered communication

Forensic interviewing

Leadership

Stakeholder management

Education

Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Criminal Justice, or related field

Master's degree in a related field preferred

Job description

Tort Intake Professionals in Las Vegas, NV, is seeking a Manager of Victim Support Services to provide strategic leadership for trauma-informed victim support within complex mass tort litigation. You will oversee forensic interviews, policy development, and cross-functional collaboration with client law firms.

The ideal candidate brings 5+ years in social services or advocacy, with at least 3 years of leadership.