Trauma-Informed Victim Support Leader

Tort-Intake-Professionals-1; Las Vegas (NV); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Career growth

Leadership mission

Meaningful work

Job summary

Tort Intake Professionals in Las Vegas, NV seeks a strategic leader to oversee Victim Support Services, directing trauma-informed interviewing, forensic documentation, and survivor-centered care in complex mass tort litigation. You will shape department strategy, manage staff, QA, and partnerships with client law firms, ensuring compassionate, compliant service and strong performance metrics.

This in-office, full-time role offers $95,000–$110,000 DOE and opportunities to drive meaningful impact

Qualifications

• 5+ years of professional experience supporting vulnerable or trauma-affected populations in social work, victim advocacy, case management, human services, or a closely related field.
• 3+ years of progressive leadership experience in a supervisory or management capacity.
• Experience with quality assurance, performance improvement, operational workflows, staffing, and performance metrics.

Responsibilities

• Provide strategic leadership for the Victim Support Services Department by establishing departmental goals, performance expectations, and operational priorities.
• Oversee daily operations, staffing, resources, budgets, workflows, and performance metrics.
• Develop policies and best practices that promote quality, efficiency, accountability, and continuous improvement.
• Foster a culture of compassion, integrity, collaboration, and accountability.
• Oversee forensic interviews to ensure consistency, professionalism, and trauma-informed practices.
• Establish standardized interview methods, templates, and documentation requirements.
• Ensure survivor-centered communication and accurate, complete, litigation-compliant documentation.
• Serve as the department expert on trauma-informed interviewing and forensic documentation.
• Serve as the primary operational liaison with client law firms.

Job description

Tort Intake Professionals in Las Vegas, NV seeks a strategic leader to oversee Victim Support Services, directing trauma-informed interviewing, forensic documentation, and survivor-centered care in complex mass tort litigation. You will shape department strategy, manage staff, QA, and partnerships with client law firms, ensuring compassionate, compliant service and strong performance metrics.

This in-office, full-time role offers $95,000–$110,000 DOE and opportunities to drive meaningful impact