Trauma-Informed Treatment & Milieu Manager

Boston Health Care for the Homeless Program; Boston (MA); On-site; USD 63,755,000 - 102,009,000; Full time

Benefits offered by this job

The compensation ranges from $22.25 -$

Job summary

Boston Health Care for the Homeless Program in greater Boston is seeking a Treatment Program Specialist / Milieu Manager. The role supports patients with substance use disorders and co-occurring mental health conditions through harm reduction and patient-centered care.

You will screen for treatment referrals, coordinate placements, develop discharge plans, and help patients overcome barriers to recovery while maintaining a safe milieu.

Qualifications

• Experience with individuals experiencing substance use disorders, mental illness, trauma, homelessness, or complex medical conditions.
• Experience in medical respite, hospitals, shelters, community health centers, detoxification programs, or other behavioral health settings preferred.
• Knowledge of Motivational Interviewing, trauma-informed care, harm reduction, and recovery-oriented care.
• Experience coordinating community-based referrals within multidisciplinary teams.
• Lived experience in recovery or recovery-oriented systems of care is valued.

Responsibilities

• Conduct biopsychosocial and substance use assessments to determine patients' treatment needs and readiness for change.
• Utilize trauma-informed care, Motivational Interviewing, harm reduction, and recovery-oriented approaches to engage patients throughout their recovery journey.
• Coordinate referrals and admissions to community treatment programs, including ATS (detox), CSS, TSS, residential treatment, halfway houses, sober homes, low-threshold programs, MAT programs, and other recovery services.
• Develop individualized discharge plans in collaboration with Nurse Care Managers, Behavioral Health Clinicians, Medical Providers, Case Managers, Recovery Coaches, Unit Secretaries, and community partners.
• Assist patients with treatment applications, required documentation, transportation, and transition planning.
• Maintain communication with community treatment providers regarding bed availability, admission requirements, and continuity of care.
• Promote a safe, respectful, and therapeutic milieu by utilizing trauma-informed de-escalation techniques, crisis intervention, culturally responsive communication, and patient-centered engagement.
• Participate in interdisciplinary rounds, team huddles, case conferences, and discharge planning meetings.
• Build collaborative relationships with community treatment providers and recovery organizations.
• Complete timely and accurate documentation in the EMR.
• Educate patients on treatment options, overdose prevention, naloxone, relapse prevention, harm reduction strategies, and recovery resources.
• Support BHCHP's mission by promoting patient dignity, cultural humility, self-determination, and compassionate care.
• Other duties as assigned.

Skills

Motivational Interviewing

Trauma-informed care

Harm reduction

Multidisciplinary teamwork

Bilingual ability

Education

Associate or bachelor’s degree in behavioral health/Human Services/Social Work/Psychology

Job description

Boston Health Care for the Homeless Program in greater Boston is seeking a Treatment Program Specialist / Milieu Manager. The role supports patients with substance use disorders and co-occurring mental health conditions through harm reduction and patient-centered care.

You will screen for treatment referrals, coordinate placements, develop discharge plans, and help patients overcome barriers to recovery while maintaining a safe milieu.