Trauma-Informed Shelter Crisis Advocate

Hope Healing; Akron (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Hope and Healing Survivor Resource Center (H&H) in Akron, OH is seeking a Domestic Violence Shelter Crisis Intervention Specialist to provide trauma‑informed support to survivors. This full‑time role includes crisis intervention, shelter coverage, and daily engagement with survivors, with a schedule Mon‑Fri 4p‑12a and variety of duties described below.

The role emphasizes documentation, collaboration with partners, and adherence to service excellence standards, CARF requirements, and applicable

Qualifications

• High school diploma or equivalent required; CPR, First Aid, AED, Narcan certifications preferred.
• At least 1 year of experience with survivors of trauma, mental health, or addiction preferred.
• Valid Ohio driver’s license and insurability; ability to pass background checks.

Responsibilities

• Provide confidential, trauma‑informed support to survivors, including crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, and follow‑up care.
• Assist with shelter operations, including providing shelter coverage, safety, transportation, conflict resolution, assist with cleaning/food prep as needed, cleaning responsibilities, facilitating workshops for survivors on self‑sufficiency skills, and provide daily survivor engagement.
• Complete timely and accurate documentation in accordance with agency policy.
• Collaborate with agencies to secure services for survivors and support case managers and H&H staff in individualized survivor plans.
• Participate in professional development and community representation.
• Always adhere to Service Excellence standards.
• Comply with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements.
• Other duties as assigned.

Skills

Interpersonal skills

Trauma-informed care

Education

High school diploma or equivalent

CPR certification

First Aid certification

AED certification

Narcan certification

Tools

Microsoft Word

Excel

Job description

Hope and Healing Survivor Resource Center (H&H) in Akron, OH is seeking a Domestic Violence Shelter Crisis Intervention Specialist to provide trauma‑informed support to survivors. This full‑time role includes crisis intervention, shelter coverage, and daily engagement with survivors, with a schedule Mon‑Fri 4p‑12a and variety of duties described below.

The role emphasizes documentation, collaboration with partners, and adherence to service excellence standards, CARF requirements, and applicable