Trauma-Informed Shelter Advocate

YWCA of St. Joseph; Saint Joseph (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

YWCA St. Joseph provides trauma-informed shelter advocacy for individuals experiencing domestic violence, sexual violence, and homelessness. The Shelter Advocate supports guests with safety planning, crisis intervention, and access to resources in a woman-centered environment.

The role requires maintaining confidentiality, excellent communication, and the ability to engage diverse populations while documenting services and ensuring guest safety in a respectful, empowering setting.

Qualifications

• Bachelor’s degree in a human services field or equivalent combination of education and experience.
• Knowledge of domestic & sexual violence dynamics preferred.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality.
• Ability to engage and build relationships with diverse populations.
• Intermediate computer skills required.
• Must be able to pass State Child Abuse/Neglect screening & Criminal Background Check.

Responsibilities

• Provide services in accordance with a woman-defined, empowerment model.
• Answer crisis hotline calls and assist callers with safety planning, crisis intervention, education, and information/referral.
• Triage requests for shelter services and complete Lethality Assessment as appropriate.
• Assist walk-in victims with ex-parte applications and safety planning.
• Complete intake paperwork and orientation for new shelter guests.
• Provide services and support to shelter guests during their stay.
• Maintain the safety and security of guests and shelter facility.
• Document all services provided and enter information into database within 3 days.
• Attend staff meetings and trainings as required.

Skills

Interpersonal skills

Communication skills

Confidentiality

Empathy

Crisis intervention

Education

Bachelor's degree in human services

Tools

Database entry skills

Computer proficiency

MS Office

Job description

YWCA St. Joseph provides trauma-informed shelter advocacy for individuals experiencing domestic violence, sexual violence, and homelessness. The Shelter Advocate supports guests with safety planning, crisis intervention, and access to resources in a woman-centered environment.

The role requires maintaining confidentiality, excellent communication, and the ability to engage diverse populations while documenting services and ensuring guest safety in a respectful, empowering setting.