Trauma-Informed Shelter Advocate

YWCA St. Joseph; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

YWCA St. Joseph seeks a Shelter Advocate to provide trauma-informed services to individuals facing domestic violence, sexual violence, and homelessness.

You will work under the Shelter Manager to support guests, ensure safety, and uphold the woman-defined empowerment model. Responsibilities include crisis hotline support, intake processing, safety planning, and documenting services in the database within three days.

Qualifications

• Bachelor’s degree in a human services field or equivalent combination of education and experience required
• Knowledge of domestic & sexual violence dynamics preferred.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality.
• Ability to effectively engage and build relationships with diverse populations.
• Intermediate computer skills required.
• Must be able to pass State Child Abuse/Neglect screening & Criminal Background Check.

Responsibilities

• Provide all services in accordance with a woman-defined, empowerment model.
• Answer crisis hotline calls and assist callers by providing safety planning, crisis intervention, education, and information/referral.
• Triage requests for shelter services and complete Lethality Assessment, as appropriate.
• Provide crisis intervention, safety planning and/or assistance with completing ex-parte applications to walk-in victims of domestic and/or sexual violence.
• Complete intake paperwork and orientation for new shelter guests.
• Provide services and support to shelter guests throughout their stay.
• Provide assistance with needs/issues related to group living.
• Assist with conflict resolution and mediate disagreements, as appropriate.
• Maintain safety and security of guests and shelter facility.
• Prompt compliance with shelter guidelines and take corrective action as needed.
• Assist with packing vacated guest rooms, cleaning, preparing/serving guest meals and similar tasks necessary for the operation of shelter.
• Document all services provided and enter information into database within 3 days of direct service.
• Maintain statistics and complete reports as assigned.
• Complete filing
• Attend staff meetings and trainings as required and/or assigned.
• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as assigned.

Skills

Interpersonal communication

Confidentiality

Engage diverse populations

Computer skills

Background check readiness

Education

Bachelor’s degree in a human services field or equivalent combination of education and experience

Job description

YWCA St. Joseph seeks a Shelter Advocate to provide trauma-informed services to individuals facing domestic violence, sexual violence, and homelessness.

You will work under the Shelter Manager to support guests, ensure safety, and uphold the woman-defined empowerment model. Responsibilities include crisis hotline support, intake processing, safety planning, and documenting services in the database within three days.