Trauma-Informed Residential Support Advocate

Covchurch; Dallas (TX); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Evangelical Covenant Church's In My Shoes maternity program in Dallas seeks a Residential Support Specialist to maintain a safe, structured home environment. You will be on-site during shifts, support resident mothers and babies, and help with daily operations and safety.

You will engage with residents, uphold boundaries, assist with transportation and light housekeeping, and participate in ongoing staff training to ensure compassionate care.

Qualifications

• High school diploma or equivalent required.
• Passion for serving women and children in a supportive residential environment.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Ability to maintain professional boundaries and confidentiality.
• Adult & Infant CPR certification required (training can be provided).
• A valid driver’s license, clean driving record, and reliable personal vehicle are required.

Responsibilities

• Provide on-site coverage during assigned shifts to ensure the home remains safe, supportive, and well-run.
• Maintain a visible and approachable presence in the home during shifts.
• Answer the doorbell and welcome visitors; guide residents on house expectations and schedules.
• Offer relational support to residents while maintaining boundaries; assist with childcare when needed.
• Provide transportation when scheduled and approved; perform light housekeeping and admin tasks.
• Document shift updates and resident needs; ensure smooth handoffs between shifts.
• Overnight shifts provide a safe, stable presence and respond to resident needs.
• Report safety concerns to leadership and maintain a calm environment.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Trauma-informed care

Professional boundaries

Education

High school diploma or equivalent

Job description

To submit your application, please visit the link below.
https://ministryhire.com/job/residential-support-specialist?utm_source=UTM0164

Our Mission
At In My Shoes, through our Core Values of Dignity, Humility, and Grit, we provide a safe and welcoming community for women who are pregnant and experiencing homelessness or housing instability.
We are committed to walking alongside mothers as they build stability, confidence, and healthy families.

Position Summary
Residential Support Specialists provide daily on-site coverage at the maternity home, helping ensure a safe, structured, and welcoming environment for resident mothers and their babies. This role supports the day-to-day rhythm of the home through resident interaction, safety monitoring, and operational support during assigned shifts.
Staff serve as a consistent adult presence in the home, offering encouragement, guidance, and support while upholding house expectations and maintaining appropriate professional boundaries.

Primary Responsibilities

House Coverage & Resident Support:
• Provide on-site coverage during assigned shifts to ensure the home remains safe, supportive, and well-run.
• Maintain a visible and approachable presence in the home during shifts.
• Answer the doorbell and business phone line and welcome visitors.
• Provide guidance to residents regarding house expectations, schedules, or questions.
• Offer relational support to residents while maintaining appropriate boundaries.
• Assist with childcare or babysitting for residents when needed.
• Provide transportation when scheduled and approved.
• Uphold house rules and support a respectful shared living environment.

Safety & Home Environment:
• Monitor the home to ensure safety and appropriate conduct.
• Respond calmly to conflicts, emotional situations, or urgent needs.
• Communicate concerns or incidents to leadership when necessary.
• Maintain a calm and stable environment within the home.

Operational Support:
• Assist with daily operational needs that help the home function smoothly.
• Prepare rooms for incoming residents, including bedding and welcome materials.
• Assemble welcome baskets and intake binders for new moms.
• Enforce weekly chore charts and room check slips.
• Prepare materials for Tuesday Community Night and house activities.
• Assist with preparation for baby showers, gender reveals, and celebrations.
• Receive and organize donations when delivered.
• Assist with light housekeeping tasks to support shared living spaces.
• Provide basic administrative and filing support when needed.

Communication & Documentation:
• Document shift updates, resident needs, and notable interactions in the house communication log.
• Ensure smooth handoff between staff shifts.
• Report safety concerns or emergencies promptly to leadership.

Overnight Coverage (when scheduled):
• Staff assigned to overnight shifts provide a safe and stable presence in the home.
• Maintain on-site presence throughout the night.
• Respond to resident needs, emergencies, or infant-related concerns.
• Ensure the home remains secure.
• Document overnight incidents or updates for the next shift.

Professional Qualifications:
• High school diploma or equivalent required.
• Passion for serving women and children in a supportive residential environment.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Ability to maintain professional boundaries and confidentiality.
• Comfortable engaging with individuals from diverse backgrounds and life experiences.
• Adult & Infant CPR certification required (training can be provided).
• A valid driver’s license, clean driving record, and reliable personal vehicle are required for this role.
• Staff must complete required training prior to assuming independent house coverage responsibilities and participate in ongoing training throughout employment.

Personal Characteristics:
• Trauma-aware and compassionate approach when interacting with residents.
• Ability to remain calm and steady in emotionally charged or stressful situations.
• Patient, respectful, and nonjudgmental communication style.
• Ability to support individuals experiencing stress, anxiety, or crisis.
• Willingness to learn and apply trauma-informed care practices used at In My Shoes.
• Please email cover letter and resume to [e-mail] to apply.

Compensation:
• $18–$20 per hour depending on experience

To submit your application, please visit the link below.
https://ministryhire.com/job/residential-support-specialist?utm_source=UTM0164