Trauma-Informed Mental Health Program Manager

ServiceNet; Hadley (MA); On-site; USD 50,079 - 56,299; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet in Hadley, MA is seeking a compassionate Program Manager to guide staff and residents on a path of growth and recovery. You will lead a trauma-informed environment where individuals feel supported, respected, and empowered to reclaim independence.

This role emphasizes making a real difference through thoughtful leadership and dependable oversight. The position offers a competitive base salary ($50,079 - $56,299 with an MAP differential) and benefits, with opportunities for

Qualifications

• High school diploma or GED required; Bachelor's degree and supervisory/management experience preferred.
• Experience working in the mental health field.
• Valid drivers license for at least six months and a good driving record.
• Excellent communication, computer, and organizational skills.
• Physical ability to help residents and keep them safe.
• MAP (Medication Administration Program), PABC, and/or First Aid training is a plus.

Responsibilities

• Oversee daily group living operations to ensure high-quality resident care.
• Supervise and consult with staff to maintain a compassionate, skilled team.
• Mentor residents one-on-one to help achieve goals and independence.
• Collaborate with clinicians to create person-centered treatment plans.
• Oversee financial assessments and money management for residents.
• Manage program schedules, lead weekly staff meetings, ensure documentation.
• Consult with clinical staff during crises and participate in on-call rotation.

Skills

Mental health field experience

Valid driver7s license

Excellent communication

Computer skills

Organizational skills

MAP/PABC/First Aid training

Education

High school diploma or GED

Bachelors degree and supervisory/management experience preferred

Job description

ServiceNet in Hadley, MA is seeking a compassionate Program Manager to guide staff and residents on a path of growth and recovery. You will lead a trauma-informed environment where individuals feel supported, respected, and empowered to reclaim independence.

This role emphasizes making a real difference through thoughtful leadership and dependable oversight. The position offers a competitive base salary ($50,079 - $56,299 with an MAP differential) and benefits, with opportunities for