Trauma‑Informed IDD Clerk & EHR Support

Texas Panhandle Mental Health; Amarillo (TX); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Student Loan Forgiveness

Low-Cost Healthcare

Retirement Match

Generous PTO & Holidays

Life & Disability Insurance

Job summary

Texas Panhandle Centers is seeking a Clerk (1161) to support the Intellectual & Developmental Disabilities Service Coordination program in Amarillo, TX. The role focuses on clerical tasks, trauma-informed communication, and maintaining accurate client files across the service area.

The position requires a HS diploma or GED, 6 months clerical experience, 45+ wpm typing, and strong verbal/written communication. A valid TX driver's license is required; bilingual skills are a plus.

Qualifications

• HS diploma or GED required.
• 12 college credit hours OR ABLE-qualified reading level.
• 6 months clerical experience required.
• Able to type 45+ wpm.
• Excellent verbal and writing skills.
• Valid Texas driver’s license with insurable record.

Responsibilities

• Maintain professional, trauma-informed communications.
• Review and edit Service Coordinators’ documents.
• Maintain and update client files and contact information.
• Prepare and dispatch documents to Medical Records and clients.
• Assist with EHR on caseloads.
• Contact clients via phone and portal for updates.
• Prioritize tasks by deadlines.
• Perform other clerical duties as assigned.

Skills

Typing speed

Verbal & written communication

Organization

General computer skills

Education

HS diploma or GED

12 college credits or ABLE equivalency

Job description

Texas Panhandle Centers is seeking a Clerk (1161) to support the Intellectual & Developmental Disabilities Service Coordination program in Amarillo, TX. The role focuses on clerical tasks, trauma-informed communication, and maintaining accurate client files across the service area.

The position requires a HS diploma or GED, 6 months clerical experience, 45+ wpm typing, and strong verbal/written communication. A valid TX driver's license is required; bilingual skills are a plus.