Clerk – Intellectual & Developmental Disability (1161)

Texas Panhandle Centers; Amarillo, Northern (TX, KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

PSLF eligibility

Low-cost healthcare

Retirement match

Generous PTO & holidays

Life & disability insurance

Job summary

Texas Panhandle Centers is seeking a Clerk (1161) in Amarillo, TX to provide clerical support within the Intellectual & Developmental Disabilities Service Coordination program. The role focuses on trauma-informed communication with clients across the Texas Panhandle.

Requirements include a High School Diploma or GED and 6 months of clerical experience, plus proficiency with computers and typing 45 wpm. Valid TX driver’s license and 18+ years of age are needed. Bilingual skills are a plus.

Qualifications

• High School Diploma or GED is required.
• 12 college credits OR ABLE-based equivalency.
• 6 months of clerical experience required.
• Experience with computers and basic terminology.
• Type at least 45 words per minute.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain professional communications using trauma-informed language.
• Edit documents from Service Coordinators received by email.
• Maintain and update client files and contact information.
• Dispatch documents to Medical Records and make copies for clients.
• Assist Service Coordinators with electronic health records on assigned caseloads.
• Contact clients in the HSC Waiver Interest List and update via Texas portal.

Skills

Typing 45 wpm

Verbal communication

Written communication

Organization skills

Computer literacy

Education

High School Diploma or GED

12 college credit hours or ABLE qualifier

Tools

EHR/records software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerk – Intellectual & Developmental Disability (1161)

Full Time Amarillo, TX, US

4 days ago Requisition ID: 1467

Job Title: Clerk – Intellectual & Developmental Disability (1161)

Location: Amarillo, TX

Salary:$15.66 / hour

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Clerk (1161) to deliver trauma-informed care and clerical support functions in the Intellectual & Developmental Disabilities Service Coordination program for clients across Amarillo and the surrounding service area of the Texas Panhandle.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Review and edit documents completed by Service Coordinators received via email.
• Maintain client files with updated documents.
• File and revise client and staff contact information.
• Dispatch original documents to Medical Records and create duplicate copies for clients.
• Compose letters and documents for clients and their family.
• Assist Service Coordinators in electronic health records (EHR) on their assigned caseloads.
• Contact clients in the HSC Waiver Interest List via phone and correspond to updates using the State of Texas online portal.
• Prioritize tasks based on deadlines.
• Other clerical duties as assigned.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• High School Diploma or GED.
• One semester (12 credit hours) of accredited college work, OR a minimum of 8 th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
• 6 months of clerical work experience.
• Experience with computer use and terminology.
• Ability to type 45 words per minute or higher.
• Excellent verbal and writing skills.
• Excellent organization and communication skills.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.

Texas Panhandle Centers is an Equal Opportunity Employer.