Trauma-Informed Housing Case Manager

ADP, Inc.; Phoenix (AZ); On-site; USD 20,000 - 24,000; Full time

Job summary

St. Vincent de Paul seeks a Case Manager to support residents in shelter and transitional housing programs in Phoenix, AZ. The role focuses on trauma-informed, strengths-based case management to help residents access services and move toward permanent housing.

Responsibilities include assessments, service plans, progress tracking, and coordination with community resources. The position emphasizes open communication, collaboration, and a welcoming environment for volunteers and guests.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Minimum 1+ years experience in Case Management (paid or internship) OR minimum 2+ years of progressive experience in human services role
• Valid driver’s license preferred; fingerprint card requirement for certain shelters.

Responsibilities

• Carry a caseload of residents, meeting with each resident at least weekly.
• In collaboration with resident, complete assessments and individualized service plans to identify needs, strengths, goals, and barriers.
• Monitor and document resident progress toward stabilization, income, and housing goals using case notes, service plans, and progress reports.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation is complete within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
• Assist residents in identifying and navigating community systems and resources, including providing advocacy, referrals, and hands-on support for accessing services.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
• Other duties as assigned by program management.

Skills

Strong communication

Organizational skills

Teamwork

Advocacy

Community resources

Trauma-informed care

Technology proficiency

Education

Bachelor's degree in social work

High School diploma or GED

Job description

St. Vincent de Paul seeks a Case Manager to support residents in shelter and transitional housing programs in Phoenix, AZ. The role focuses on trauma-informed, strengths-based case management to help residents access services and move toward permanent housing.

Responsibilities include assessments, service plans, progress tracking, and coordination with community resources. The position emphasizes open communication, collaboration, and a welcoming environment for volunteers and guests.