Workforce & Housing Case Manager

St. Vincent De Paul; Phoenix, Northern (AZ, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

St. Vincent De Paul in Phoenix is seeking a Workforce Case Manager to bridge guests to services and support plan development for employment and housing goals. You will help with resume writing, soft-skills training, and job search, often in shelter or dining-room settings.

The role emphasizes teamwork, quick thinking during emergencies, strong communication, and meticulous record keeping. A passion for serving vulnerable populations is essential; travel and driving may be required.

Qualifications

• Bachelor's degree in social work or related field preferred; High School diploma or GED required.
• Minimum 1+ years experience in Case Management (paid or internship) OR minimum 2+ years of progressive experience in human services role.
• Valid driver’s license and clean driving record preferred.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of residents.
• Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.

Responsibilities

• Carry a caseload of workforce participants, meeting with each resident at least weekly.
• Actively recruit new participants and conduct assessments to determine clients’ needs and eligibility for workforce programs.
• Complete assessments and individualized service plans to identify needs, strengths, goals, and barriers.
• Monitor and document resident progress toward stabilization, income, and housing goals.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security as needed.
• Connect clients with resources and services, such as skills training, education, and certifications.
• Coordinate with employers, training providers, and community organizations to facilitate job placement assistance.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.

Skills

Communication skills

Independent work

Community resources knowledge

Trauma-informed support

Interpersonal skills

Driver’s license

Bachelor’s degree in social work

Education

Bachelor's degree in social work or related field

High School diploma or GED

Job description

St. Vincent De Paul in Phoenix is seeking a Workforce Case Manager to bridge guests to services and support plan development for employment and housing goals. You will help with resume writing, soft-skills training, and job search, often in shelter or dining-room settings.

The role emphasizes teamwork, quick thinking during emergencies, strong communication, and meticulous record keeping. A passion for serving vulnerable populations is essential; travel and driving may be required.