Trauma-Informed Family Support Advocate

FamilyAid; West Newton (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

FamilyAid, a Massachusetts nonprofit addressing family homelessness, seeks a Direct Care Staff member to support families in a residential program. You will ensure their safety and comfort, enforce rules, and deliver trauma-informed, harm-reduction services to children and parents, helping them move toward stable, permanent housing.

This onsite Newton position offers three schedule options: Sunday–Thursday 7:00 AM–3:30 PM; Sunday, Monday, Friday & Saturday 3:00 PM–11:00 PM; or Tuesday–Saturday

Qualifications

• High School or GED required.
• Bilingual in English and Haitian Creole or Spanish required.
• Associate or bachelor's degree preferred, or significant relevant experience.
• Understanding of Trauma Informed Care is preferred.
• Understanding of de-escalation techniques is preferred.
• Previous human service experience, preferably residential, with a strong interest in working with homeless families.

Responsibilities

• Ensure the program is safe, respectful, and supportive for every family member, visitor, and staff.
• Assist families in understanding and complying with policies and practices; monitor shared areas and family units for safety and security.
• Respond to client crises following agency/state incident reporting and child safety protocols; use person-centered, harm-reduction, trauma-informed approaches.

Skills

Bilingual English/Creole or Spanish

Education

Associate or Bachelor's Degree preferred

Job description

FamilyAid, a Massachusetts nonprofit addressing family homelessness, seeks a Direct Care Staff member to support families in a residential program. You will ensure their safety and comfort, enforce rules, and deliver trauma-informed, harm-reduction services to children and parents, helping them move toward stable, permanent housing.

This onsite Newton position offers three schedule options: Sunday–Thursday 7:00 AM–3:30 PM; Sunday, Monday, Friday & Saturday 3:00 PM–11:00 PM; or Tuesday–Saturday