Trauma-Informed Family Navigator

Page Mechanical Group, Inc.; Nashville (TN); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health and dental insurance

PTO and sabbatical days

Paid holidays

Job summary

Page-based Community Hub Navigator position description focuses on guiding families through intake and access to resources within the Community Services Hub. The role requires trauma-informed communication, accurate documentation, and coordination with Hub leadership to connect families with Safe Haven and partner services.

The ideal candidate has 1–3 years in social services, strong organizational skills, bilingual abilities (English/Spanish preferred), and proficiency with Salesforce/HMIS.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in human services, social work, or related field preferred.
• One to three years of experience in social services, case management support, customer service, or community-facing roles preferred.
• Bilingual (English/Spanish) strongly preferred.
• Proficiency with Salesforce and HMIS is preferred (training provided).

Responsibilities

• Greet and welcome every family entering the Community Services Hub, in person or by phone, in a warm, trauma-informed manner.
• Collaborate with the Community Hub Manager to schedule and coordinate programming and manage the front desk and check-in process.
• Ensure spaces are prepared to meet needs of partners, staff, and families.
• Conduct initial intake assessments with families and gather demographic and housing information.
• Review information to determine eligibility for programs and services.
• Complete standardized needs assessments and schedule six-month follow-ups.
• Maintain knowledge of Safe Haven programs, eligibility, resources, and referral partners.
• Collect and verify required documentation (ID, income, housing status, benefits).
• Enter client information into Salesforce and HMIS accurately.
• Triage needs and connect to Safe Haven and community resources.
• Provide warm handoffs to staff to avoid retelling stories.
• Maintain intake records and contribute to monthly hub utilization reports.
• Coordinate follow-up intake appointments and partner screenings as needed.
• Maintain confidentiality and participate in staff meetings and training.
• Adhere to agency policies and ethics, and perform other duties as assigned.

Skills

Bilingual

Attention to detail

Verbal communication

Microsoft Office

Education

High school diploma

Associate or Bachelor in human services

Tools

Salesforce

HMIS

Microsoft Office

Job description

Page-based Community Hub Navigator position description focuses on guiding families through intake and access to resources within the Community Services Hub. The role requires trauma-informed communication, accurate documentation, and coordination with Hub leadership to connect families with Safe Haven and partner services.

The ideal candidate has 1–3 years in social services, strong organizational skills, bilingual abilities (English/Spanish preferred), and proficiency with Salesforce/HMIS.