Trauma-Informed CSS Program Manager

Socket.dev; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Foundation Communities is seeking a CSS Program Manager in Austin, TX to lead the Community Support Services program across multiple properties, overseeing Case Management, Adult Clinical Services, and Youth Development initiatives for trauma-informed, person-centered resident support.

You will supervise staff, coordinate contracted providers, analyze program data, and prepare impact reports to drive continuous quality improvement and equity in service delivery.

Qualifications

• Master’s degree in Social Work, Counseling, or related field.
• Current LCSW, LPC, or equivalent clinical license in Texas.
• 3–5 years of experience in case management, behavioral health, or supportive housing with supervisory responsibilities.
• Trauma-informed, culturally responsive, and person-centered practices.
• Strong supervision, coaching, and staff development abilities.
• Data analysis, program evaluation, and quality improvement expertise.
• Excellent communication, collaboration, and relationship-building with partners.

Responsibilities

• Lead CSS program across Foundation Communities properties, aligning services with mission.
• Coordinate contracted providers to ensure quality and alignment with goals.
• Track data to monitor outcomes and service utilization.
• Prepare reports showing impact and guiding quality improvement.
• Collaborate with property management and Learning Center leadership for coordinated resident support.
• Build partnerships with behavioral health providers and community organizations.
• Represent Foundation Communities at meetings and community events related to resident services.
• Provide leadership and supervision for the CSS Case Management team.
• Supervise and evaluate staff performance with ongoing professional development.

Skills

Data analysis

Program evaluation

Quality improvement

Leadership

Communication

Collaboration

Travel ability

Confidentiality

Flexibility

Education

Master’s degree in Social Work or related field

Licensed clinical license in Texas (LCSW/LPC)

Job description

Foundation Communities is seeking a CSS Program Manager in Austin, TX to lead the Community Support Services program across multiple properties, overseeing Case Management, Adult Clinical Services, and Youth Development initiatives for trauma-informed, person-centered resident support.

You will supervise staff, coordinate contracted providers, analyze program data, and prepare impact reports to drive continuous quality improvement and equity in service delivery.