Trauma-Informed Counseling Program Director

Child Care Aware; Richmond (VA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

PTO and holidays

Health, dental, and life insurance

401K match after 1 year

Job summary

Safe Harbor seeks a Clinical Director to provide strategic and operational leadership for the Counseling Program, ensuring trauma-informed, survivor-centered services and supervising therapists, residents, and counseling interns.

They report to the Senior Director of Operations and oversee clinical operations, program quality, compliance, data reporting, and continuous quality improvement while maintaining a limited direct clinical caseload.

Qualifications

• Master's degree in Social Work, Counseling, or related behavioral health field.
• Active Virginia LPC or LCSW license and eligibility to supervise toward licensure in Virginia.
• Supervisory or clinical leadership experience required.
• Experience with trauma-informed care, domestic violence, sexual violence, human trafficking, crisis intervention, and evidence-based treatment approaches preferred.
• Willing to work occasional evenings and weekends; valid driver's license and reliable transportation.

Responsibilities

• Provide strategic leadership and oversight of the Counseling Program, ensuring high-quality, trauma-informed, survivor-centered services.
• Supervise, mentor, coach, and evaluate therapists, Lead Therapists, residents, and counseling interns.
• Provide clinical supervision as appropriate.
• Monitor clinician caseloads, productivity, documentation, and program outcomes to ensure quality service delivery and compliance with agency and grant requirements.
• Conduct regular individual supervision and Counseling Administrative Team (CAT) meetings.
• Develop, implement, review, and revise counseling policies, procedures, and best practices.
• Review program outcomes and utilize data to guide quality improvement initiatives.
• Lead performance improvement efforts by identifying trends, addressing clinical concerns, implementing corrective action when necessary, and fostering a culture of continuous learning and professional growth.
• Collaborate with program directors and managers to ensure coordinated, client-centered services across the agency.
• Build and maintain collaborative relationships with community partners, referral sources, healthcare providers, schools, and other stakeholders.
• Serve as staff Chair on Program & Evaluation Committee.
• Participate as an active member of the Leadership Team, contributing to agency planning, strategic initiatives, and organizational decision-making.
• Maintain a direct counseling caseload of approximately 8–10 individual clients per week.
• Provide individual, and group counseling services in accordance with professional, ethical, legal, and agency standards.
• Facilitate psychoeducational groups, therapeutic groups, and support groups as needed.
• Provide clinical consultation and case review to counseling staff.
• Supervise, mentor, and support counseling interns and residents through direct clinical guidance.
• Develop and facilitate professional trainings, community education workshops, and outreach presentations.
• Participate in the agency's hotline on-call rotation as assigned.
• Ensure timely and accurate clinical documentation and data entry in accordance with agency standards.
• Monitor compliance with grant requirements, licensing standards, accreditation standards, confidentiality requirements, and agency policies.
• Monitor, analyze, and report program data to support grant reporting, program evaluation, and continuous quality improvement.
• Represent Safe Harbor at community meetings, multidisciplinary teams, collaborative initiatives, and professional events.
• Support accreditation, licensing, compliance, and quality assurance activities.
• Assist with program planning, implementation, evaluation, and organizational initiatives.
• Address staff concerns, performance issues, and workplace challenges promptly through appropriate supervisory practices while maintaining timely documentation.
• Perform other duties as assigned to support the mission and operations of Safe Harbor.
• The Clinical Director is expected to:
• Demonstrate commitment to Safe Harbor's mission, vision, and values.
• Foster a positive, collaborative, and trauma-informed work environment.
• Promote accountability, professionalism, and respectful communication among staff.
• Support employee growth through coaching, mentorship, performance feedback, and professional development.
• Maintain confidentiality and uphold all ethical, legal, and professional standards.
• Build strong working relationships across departments and with community partners.
• Demonstrate sound judgment, initiative, and effective decision-making in both routine operations and crisis situations.
• Model professionalism, integrity, and survivor-centered practice.

Skills

Strategic leadership

Supervision

Mentorship

Performance management

Data reporting

Quality improvement

Cross-department collaboration

Stakeholder relations

Education

Master's degree in Social Work or related field

Job description

Safe Harbor seeks a Clinical Director to provide strategic and operational leadership for the Counseling Program, ensuring trauma-informed, survivor-centered services and supervising therapists, residents, and counseling interns.

They report to the Senior Director of Operations and oversee clinical operations, program quality, compliance, data reporting, and continuous quality improvement while maintaining a limited direct clinical caseload.