Trauma-Informed Clinical Services Lead

Lawrence Hall; Chicago (IL); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Salary starting at $66,500 per year

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Flexible Spending Accounts (FSA)

Pre-tax commuter benefits

Job summary

Lawrence Hall's Child & Family Treatment Center in Chicago seeks a Clinical Services Manager to lead licensed milieu supervisors and oversee clinical services from intake to discharge. You will ensure trauma-informed care, CARE Model adherence, and regulatory compliance while mentoring staff and coordinating with residential leadership.

This onsite role offers a comprehensive benefits package and opportunities to shape youth-centered treatment, family engagement, and continuum-of-care

Qualifications

• Master's degree in social work or a related field.
• At least five years of post-degree professional experience.
• At least two years of supervisory experience, preferably supervising clinical, case management, residential, or multidisciplinary employees.
• Full Illinois licensure as an LCSW, LCPC, LMFT, or psychologist.
• Valid Illinois driver's license, access to a vehicle, and proof of insurance.
• Ability to pass all required background checks and drug screenings.
• No history of child abuse or neglect.
• Ability to maintain confidentiality and demonstrate cultural humility, professionalism, and effective communication.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to Licensed Milieu Supervisors.
• Oversee clinical services from intake through discharge, including assessments, individualized treatment planning, crisis response, permanency planning, family engagement, aftercare, and continuity of care.
• Ensure consistent implementation of the CARE Model, trauma-informed care principles, evidence-based interventions, and individualized treatment strategies.
• Provide clinical leadership and consultation during Core Team meetings, Child and Family Team Meetings, clinical staffings, court hearings, utilization reviews, and other youth-related meetings.
• Partner with residential leaders and multidisciplinary teams to address behavioral trends, safety concerns, treatment barriers, supervision needs, and factors affecting youth progress.
• Identify service gaps and build partnerships with internal and external providers, including coordinating contracts, memorandums of understanding, and service agreements with leadership approval.
• Review and monitor assessments, treatment plans, discharge plans, clinical documentation, and permanent records for quality, timeliness, and compliance.
• Use audits, outcome measures, monitoring tools, PQI data, and Quality Improvement initiatives to evaluate program performance and implement improvements.
• Ensure compliance with DCFS, Medicaid, COA, Rule 390, Rule 325, Performance-Based Contract requirements, agency policies, and applicable documentation standards.
• Recruit, interview, onboard, train, supervise, and evaluate employees while promoting accountability, professional development, conflict resolution, and employee well-being.
• Provide clinical coverage during Licensed Milieu Supervisor vacancies to maintain clinical oversight, documentation review, treatment planning, and support for Core Teams and residential staff.
• Participate in agency committees, accreditation activities, policy development, strategic initiatives, and the agency’s after-hours on-call rotation.

Skills

Leadership

Supervision

Communication

Collaboration

Trauma-informed care

Education

Master's degree in social work or related field

Job description

Lawrence Hall's Child & Family Treatment Center in Chicago seeks a Clinical Services Manager to lead licensed milieu supervisors and oversee clinical services from intake to discharge. You will ensure trauma-informed care, CARE Model adherence, and regulatory compliance while mentoring staff and coordinating with residential leadership.

This onsite role offers a comprehensive benefits package and opportunities to shape youth-centered treatment, family engagement, and continuum-of-care