Trauma-Informed Clinical Campus Operations Lead

Rise Recovery; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Rise Recovery is seeking a Clinical Campus Administrator to oversee clinical operations across multiple programs, ensuring trauma-informed, recovery-oriented services and adherence to HHSC/DSHS standards. The role includes staff scheduling, program coordination, and documentation accuracy, with potential direct client involvement to support care continuity.

The position serves as operational lead for Rise Inspire Academy (RIA) program and collaborates with clinical leadership to maintain

Qualifications

• Current licensure in Texas as an LMSW, LCSW, LPC, or LMFT.
• Minimum 5 years of experience in direct service within SUD treatment.
• Minimum 2 years of program coordination or supervisory experience.
• Strong knowledge of HHSC and DSHS standards for SUD treatment, Medicaid billing, and electronic health record systems.
• Excellent time management, organizational, and communication skills.

Responsibilities

• Manage the day-to-day operations of assigned Rise Recovery programs, which may include Rise Inspire Academy (RIA), Community ISD (CISD) school-based services, Intensive Outpatient Program (IOP), Screening and Intake, and other clinical or recovery support programs as assigned.
• Oversee program schedules, intakes, discharges, referrals, utilization management, and session coverage to ensure continuity of care, appropriate service intensity, and alignment with program capacity.
• Coordinate counselor assignments, peer support involvement, and group facilitation schedules across programs to ensure consistent, high-quality service delivery.
• Oversee utilization management processes as applicable, including monitoring attendance, length of stay, level-of-care appropriateness, authorizations, and discharge planning.
• Oversee operations for Screening and Intake services, including intake scheduling, screenings, eligibility determinations, assessments, and admissions coordination.
• Monitor service delivery across in-person, school-based, community-based, and telehealth platforms, addressing staffing, scheduling, or operational barriers in real time.
• Support staff in managing caseloads, workflow efficiency, and transitions between levels of care, including referrals to inpatient, outpatient, MAT, school-based, or community services.
• Redirect participant behavior as needed in accordance with program expectations, safety protocols, trauma-informed practices, and organizational policies.
• Participate in interdisciplinary treatment team (IDT) meetings, case staffing, and clinical consultations to support coordinated care and shared decision-making.
• Collaborate with administrative, billing, and clinical leadership teams to ensure program readiness, capacity management, and responsiveness to referral volume and community needs.
• Support and participate in outreach presentations, community engagement activities, and program-related events to promote services and strengthen referral relationships.
• Monitor documentation for intake assessments, treatment plans, progress notes, and discharge summaries.
• Conduct regular chart reviews to ensure Medicaid, HHSC, DSHS, and internal standards are met.
• Train and support staff in proper documentation practices and provide feedback to correct deficiencies.
• Partner with the Director of Clinical Services on internal audit preparation and corrective action plans.
• Maintain familiarity with all applicable regulations, Medicaid billing requirements, and HIPAA guidelines.
• Track attendance, engagement, and retention metrics for all clients.
• Work with staff to address barriers to attendance and develop re-engagement strategies.
• Ensure outcome measures are tracked consistently used to guide service adjustments.
• Coordinate care planning and discharge processes to support smooth transitions and successful recovery outcomes.
• Collaborate with the QA or data teams to analyze trends and improve overall service effectiveness.

Skills

Time management

Organizational skills

Communication skills

Tools

Electronic Health Record (EHR) systems

Job description

Rise Recovery is seeking a Clinical Campus Administrator to oversee clinical operations across multiple programs, ensuring trauma-informed, recovery-oriented services and adherence to HHSC/DSHS standards. The role includes staff scheduling, program coordination, and documentation accuracy, with potential direct client involvement to support care continuity.

The position serves as operational lead for Rise Inspire Academy (RIA) program and collaborates with clinical leadership to maintain