Trauma-Informed Case Manager - Coordinated Care & Impact

COMMUNITY HOUSE MENTAL HEALTH AGENCY; Seattle (WA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision)

403B retirement plan with employer

Continuing education credit

Orca card

Employee assistance program

Job summary

COMMUNITY HOUSE MENTAL HEALTH AGENCY in Seattle, WA is seeking a FHARPS Case Manager to provide primary case management and care coordination for adults with mental health needs. This role covers outreach, documentation, crisis support, and collaboration with a multidisciplinary team.

The position emphasizes trauma-informed practice, transportation coordination, and timely service plan updates. Competitive hourly pay and full-time schedule with two shift options are offered.

Qualifications

• Bachelor’s degree in social science or related field.
• FHARPS program: credentialing as Agency Affiliated Counselor is acceptable and preferred.
• Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not licensed.
• Successfully pass criminal background check before hire date.
• Obtain/maintain First Aid/CPR card within 30 days of hire.
• Hold a valid driver's license with clean record.

Responsibilities

• Serve as Primary Case Manager for assigned caseload, advocating for and coordinating client needs and services; ensure Service Plans and Crisis Plans are completed on time.
• Coordinate with internal and external departments to coordinate client referrals and timely intake; develop individualized plans.
• Collaborate with care team to ensure access to treatment, support, and appointments, including transportation support.
• Outreach to clients in homes or community settings to assess living situation and stability; provide interventions as needed.
• Ensure all interactions follow trauma-informed care principles: safety, choice, trust, collaboration, and empowerment.
• Coordinate access to medications through trained staff, following seven rights of medication use and proper documentation.
• Complete daily EMR documentation for patient interactions, medications, and other required entries at least twice monthly.
• Practice good financial stewardship of resources; monitor time, supplies, and asset usage.
• Meet key performance indicators; participate in discharge planning and care summaries as needed.
• Provide after-hours crisis intervention when assigned, including crisis assessments and coordination with involved professionals.

Education

Bachelor’s degree in social science or related field

Agency Affiliated Counselor credential (FHARPS acceptable)

Credentialing: Agency Affiliated Counselor within 30 days

Job description

COMMUNITY HOUSE MENTAL HEALTH AGENCY in Seattle, WA is seeking a FHARPS Case Manager to provide primary case management and care coordination for adults with mental health needs. This role covers outreach, documentation, crisis support, and collaboration with a multidisciplinary team.

The position emphasizes trauma-informed practice, transportation coordination, and timely service plan updates. Competitive hourly pay and full-time schedule with two shift options are offered.