Trauma Care Navigator & Advocate

thecompasscenter; Sioux Falls (SD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Generous paid time off

Job summary

Solace is a trauma-informed nonprofit providing crisis care, therapy, healing arts, and community outreach. The Crisis Care Navigator delivers immediate advocacy and crisis response to survivors of sexual assault and domestic violence, guiding them through medical, legal, and recovery systems with survivor-centered support.

The role requires independent judgment, professional accountability, and strong case management, with on-call shifts and flexible hours to support survivors and ethical

Qualifications

• Bachelor’s or Master’s degree preferred.
• Equivalent crisis intervention or survivor services experience considered.
• Minimum two years’ experience in domestic or sexual violence advocacy or crisis response.
• Strong knowledge of trauma-informed and survivor-centered advocacy practices.
• Ability to work independently and with accountability.

Responsibilities

• Provide immediate crisis response and emotional support to survivors in various settings, including hospitals, law enforcement agencies, and shelters.
• Serve as a rotating on-call crisis responder during business hours.
• Conduct needs assessments, safety planning, and connect survivors with protection resources.
• Support survivors in filing protection orders, crime victim compensation applications, and accessing emergency financial assistance.
• Offer short-term crisis intervention and refer to long-term therapy or support services.
• Maintain responsibility for assigned survivor cases, ensuring timely follow-up and accurate documentation.
• Coordinate care with internal teams and community partners for continuity of services.
• Consult with supervisors on complex or high-risk situations to ensure ethical decision-making.
• Communicate effectively with therapists, legal advocates, and case managers to support care plans.
• Provide walk-in crisis coverage and assess the immediate needs of clients and community members.
• Contribute to staff training on sexual assault, domestic violence, and trauma-informed advocacy.

Education

Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or related field

Job description

Solace is a trauma-informed nonprofit providing crisis care, therapy, healing arts, and community outreach. The Crisis Care Navigator delivers immediate advocacy and crisis response to survivors of sexual assault and domestic violence, guiding them through medical, legal, and recovery systems with survivor-centered support.

The role requires independent judgment, professional accountability, and strong case management, with on-call shifts and flexible hours to support survivors and ethical