Transportation Technology Support & Reporting Admin

UFP Industries, Inc; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

UFP Industries, Inc. in Grand Rapids, MI is seeking a Transportation Technology Admin responsible for keeping systems up and running and responding to tickets through a ticketing system. The role supports daily operations and assists with project standups as directed.

You will develop and maintain reports, provide training, and guide users including carriers on system usage, while collaborating with technical staff to resolve issues and suggest improvements.

Qualifications

• Bachelor's degree in Business, Computer Sciences/Technology, or related discipline.
• Three to five years of experience in the transportation industry.
• Strong knowledge of MS Excel and MS Access.
• Experience with Transportation Management Systems, ELD/Telematics, Fuel Card Providers, and MDM is a plus.
• Ability to adapt quickly to changing priorities and multitask in a fast-paced environment.

Responsibilities

• Develops and maintains daily, weekly, monthly, and ad hoc reports to communicate performance metrics and financial results to management and outside parties
• Provides comprehensive support, maintenance, and training for critical transportation systems, including Shipper TMS, Private Fleet TMS, Fuel provider systems, ELD and safety systems, tablet hardware, and MDM
• Instructs and guides internal end users and outside carriers on the effective use of all systems within the supported transportation technology scope
• Monitors interface errors and collaborates with technical personnel to resolve issues, ensuring the ongoing maintenance of transportation software
• Maintains system data including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access
• Recommends system improvements to the Transportation Technology Manager based on user reports and feedback

Skills

Multitasking

Prioritization

Communication

Education

Bachelor's degree in Business/Computer Science/Technology or related

Tools

MS Excel

MS Access

Transportation Management Systems

ELD/Telematics

Fuel Card Providers

MDM

Job description

UFP Industries, Inc. in Grand Rapids, MI is seeking a Transportation Technology Admin responsible for keeping systems up and running and responding to tickets through a ticketing system. The role supports daily operations and assists with project standups as directed.

You will develop and maintain reports, provide training, and guide users including carriers on system usage, while collaborating with technical staff to resolve issues and suggest improvements.